Thanks Ali. I did read a letter about the rate increase being $35.15. The part I couldn’t really see clearly was when it came into effect. I will wait for the email with the increase in fees explained. CarolSent from my iPhoneOn Apr 17, 2023, at 7:10 AM, Ali Malik <ali.malik@thekey.com> wrote:Hey Carol,Yes there was a recent rate increase for all of our clients, you should have received a letter from us regarding this. I am CCing Dennis and Tim to this email.@Timothy Thomas @Dennis Fancy Can we send Carol the rate increase letter again please, client: Jim James Hendersonthank you,On Sun, Apr 16, 2023 at 9:48 AM Carol Pawluk <cpawluk@shaw.ca> wrote:Hi Ali
I am working on the billing for April 1st to April 15th.
I have 63 billable hours in total.
I multiplied this by $25.15 which is the WRHA rate increase per hour and it equals $1584.45. So the remainder would be owed by Jim and I.
I don’t want to give you any account debiting instructions until you can answer this question:
Has The Key raised its hourly rates for this time period? If so what is the new hourly rate?
Please get back to me to clarify.
Thanks
Carol
Sent from my iPhone
-- Ali MalikManager - Financial Operations