----==_mimepart_59babef2c27ed_137d93fc9fbccb988562427 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Here's the answer to your ticket (167156). If you have any additional que= stions, please reply to this email. ---------------------------------------------- Armani R., Sep 14, 10:40 PDT Hello, Per your request, I=E2=80=99ve gone ahead and switched the account associ= ated with tt@homecareassistance.com to the US version of MileIQ. You shou= ld be seeing this change within your mobile app and web dashboard shortly= . I will follow up with Janik's account separately due to the privacy/secur= ity of her account. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Timothy Thomas, Sep 14, 08:15 PDT Hi Armani, Thanks for taking care of Janik's new account. = Now originally both our accounts were set up as US based accounts so that= notes could appear in the CSV export. Can you make the switch to the new= accounts as well. Thanks, Tim ---------------------------------------------- Janik Fauteux, Sep 11, 07:21 PDT Hi Armani, I have opened a new account with: jfauteux@homecareassistance.com Could you merge with janikfauteux@gmail.com? Ideally I=E2=80=99d like the= janikfauteux@gmail.com to work=E2=80=A6 = Many thanks, J a n i k F a u t e u x C. 514 808-3640 E. janikfauteux@gmail.com W. www.janikfauteux.usana.com > On Sep 11, 2017, at 10:16 AM, Timothy Thomas wrote: > = > Hi Janik, > = > Just give Armani your new email address and ask him to merge your old a= ccount "janikfauteux@gmail.com " to your n= ew account (whatever email you chose) > = > Thanks > ---------- Forwarded message ---------- > From: Armani R. (Support) > > Date: Fri, Sep 8, 2017 at 8:40 PM > Subject: Re: MileIQ ticket 167156 > To: Timothy Thomas > ---------------------------------------------- Armani R., Sep 8, 17:39 PDT Hello, Thank you for your response. Due to the privacy and security of accounts,= we do ask that customers reach out to us in order to look into their acc= ount and make any changes. Just let janikfauteux@gmail.com know she can r= each out to us at premiersupport@mileiq.com and we'll be glad to help her= out. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Timothy Thomas, Sep 8, 07:09 PDT Ok thank you...can you please send instructions to my employee janikfaute= ux@gmail.com that she must create a new account and you will merge the ex= isting data....thank you! Tim ---------------------------------------------- Armani R., Sep 7, 20:37 PDT Hello, I went ahead and merged all the drives from tt@homecareassistance.com to = timthom2@gmail.com. I've ask