Re: Are we Able to do? Phone AX possibly today - Mary Frederich - Lutheran General

From
Diane Mockenhaupt <dmockenhaupt@thekey.com>
To
Maria Prudhont <mprudhont@thekey.com>
CC
Claudia Cook <claudia.cook@thekey.com>, Timothy Thomas <tt@thekey.com>, chicago-intake@homecareassistance.com, Chicago Intake <chicago-intake@thekey.com>, Cristal Munoz <cmunoz@thekey.com>, Matthew Albano <matthew.albano@thekey.com>
Date
Sat, 27 Sep 2025 13
Folder
INBOX
Venus will call.

On Sat, Sep 27, 2025 at 12:44 PM Diane Mockenhaupt <dmockenhaupt@thekey.com>
wrote:

> Venus,
>
> Please call on this assessment,  as a Tier 4 the rate is plus $25 an hour
> or $74 an hour. If she will commit to more than 30 hours in the first week
> - tier 3 and then rate is $45.
>
> Thanks,
> Diane
>
> On Sat, Sep 27, 2025 at 12:37 PM Maria Prudhont <mprudhont@thekey.com>
> wrote:
>
>> *Next Steps: IMPORTANT NOTE - PLEASE CALL NICK TODAY- He would like to
>> know if we are able to do this  - if not please refer him out ASAP - if we
>> are not able to help him - *
>>
>> *First - AWESOME JOB!!!  @Claudia Cook <claudia.cook@thekey.com> !!!
>>  Per Nick said he met you  originally at Lutheran General when she was
>> discharged from that hospital and was so impressed and thankful that you
>> were a calming voice and anchor during a time of chaos for them, which is
>> why he is calling today.  He appreciated your presence and expertise at the
>> time of distress for them.  cc @Timothy Thomas <tt@thekey.com> @Diane
>> Mockenhaupt <dmockenhaupt@thekey.com> *
>>
>> *Since this is a TIER 4 (it may end up a Tier 3 if they go over 31+ hours
>> for the week) - The plan is to have service start at Belmont Village on
>> discharge - do 4 hrs for that day and then do the following day for 8 hours
>> - Belmont will evaluate her condition and see if further care an assistance
>> is needed - for now the commitment is only for those 2 days.  I quoted the
>> range but let him know that because ofthe short term commitment - the rate
>> will be determined by the branch and at a higher rate IF we are even able
>> to take this.  I let him know that this is subject to availability of
>> staff.*
>>
>>    *CSM/GM/HCL to call and  introduce yourself and confirm the intake
>> assessment/consultation. Please 'reply all' to this email to confirm
>> receipt of this request and who will be completing the assessment. *
>>
>> *** Please make sure to update Salesforce with yourself as the
>> Opportunity Owner.***
>>
>> *Contacts:*
>>
>>
>>
>>    - Brother and POA - Nick Scalise (847) 867-8023
>>    - scalise4@ameritech.net
>>
>> *Referral Source*:
>>
>>  Lutheran General @Claudia Cook <claudia.cook@thekey.com>
>>
>>
>> *SF Link*:
>>
>>
>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000TzVJ8YAN/view
>>
>> *Preferred Assessment Date and Type*:
>>
>>
>>
>> *Person Performing Assessment*:
>>
>> TBD
>>
>> *Assessment Address:*
>>
>>
>>
>>    - Avantara in Park Ridge - SW at Avantara
>>    - 1601 N Western Ave, Park Ridge, IL 60068
>>
>> *Home Address*:
>>
>>
>>
>>    - Belmont Village in Glenview
>>    - 2200 Golf Rd, Room 206, Glenview, IL 60025
>>
>> *Summary and Care Needs*:
>>
>>
>>    - Sister Mary Frederich
>>    - Claudia Cook 224-783-0179 - met with Claudia in the past - SW in
>>    Lutheran General
>>    - She was calm in a time of chaos - positive feedback
>>    - where she is now
>>    -
>>    - Projected discharge is on Tuesday
>>    -
>>    - DX Memory Issues, Polio, Unable to walk
>>    - 5/9/1938
>>    - 5.2 and 140 lbs
>>    - Hearing vision and speech - speech is fine - vision is adequate and
>>    speech is fine
>>    - Memory comes and goes
>>    - Manual dexterity is good -
>>    - Hoyer lift will be used for transfers
>>    - She is a smoker - Belmont will allow her and take her out to
>>    smoking area
>>    - Help her eat and help with transfers, bathing, personal care and
>>    will get instructions from Belmont Village 0 we need an extra pair of hands
>>    - Will need assistance for a few days until she moves back
>>    - Tuesday at 12 noon - 4 hours for the first day there
>>    - Aide to receive her at Belmont
>>    - 8 hrs on Wednesday 9am to 5pm
>>    - They will assess her and evaluate her care after that - please
>>    discuss care with
>>    - $42-$47 range final rate tbd at AX
>>    -
>>    https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000TzVJ8YAN/view
>>
>>
>> *Quoted*:
>>
>>
>> *Potential schedule for first two weeks of care*:
>>
>>
>>
>> *Preferred start date*:
>>
>>
>> *Keys to Success*:
>>
>>
>>
>>
>>
>>
>> *Warmest Regards, MARIA PRUDHONT*
>> LEAD HOMECARE ADVISOR
>> NATIONWIDE
>>
>> *CELL:               310.713.8530*
>> *DIRECT:           424-334-0764 (After Hours & Weekends)E-MAIL:
>>   mprudhont@thekey.com <mprudhont@thekey.com>*
>> *WEBSITE:*
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>

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