--000000000000f2aa5b06004d9f15 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You're welcome On Wed, Jul 12, 2023 at 10:30=E2=80=AFAM Timothy Thomas wro= te: > Thank you. > > On Wed, Jul 12, 2023 at 1:25 PM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> I also sent him an email >> >> Thanks, >> Sumira >> >> On Wed, Jul 12, 2023 at 10:02=E2=80=AFAM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> I called twice, I left a voicemail >>> >>> On Wed, Jul 12, 2023 at 8:07=E2=80=AFAM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> Okay, thank you. I will let them know when I call at 1pm today >>>> >>>> Thanks, >>>> Sumira >>>> >>>> On Wed, Jul 12, 2023 at 8:06=E2=80=AFAM Ali Malik wrote: >>>> >>>>> @Sumira Suthesan Please be thorough and >>>>> follow up with an email. Let the client know if we do not receive pay= ment >>>>> by Friday at the latest, service will be suspended come Monday. If we= do >>>>> not get a response, indicate in your email that this account is going= to >>>>> collections and possibly legal. We will then transition this account = to >>>>> Gerard and the team to take it further. >>>>> >>>>> thank you, >>>>> >>>>> On Wed, Jul 12, 2023 at 11:03=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> I don't see the need to give two weeks but Tim Sr makes a good point= . >>>>>> Lets say Monday 16th services will be put on hold. >>>>>> >>>>>> On Wed, Jul 12, 2023 at 10:50=E2=80=AFAM Ali Malik >>>>>> wrote: >>>>>> >>>>>>> To my knowledge, would we have to give like 2 weeks notice? >>>>>>> >>>>>>> >>>>>>> thanks >>>>>>> >>>>>>> On Wed, Jul 12, 2023 at 10:36=E2=80=AFAM Tim Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Timothy, >>>>>>>> >>>>>>>> Would there not be some exposure for us if we pull service so >>>>>>>> suddenly? We would want to not leave the client without care. Just >>>>>>>> wondering if little more notice would be appropriate so they could= make >>>>>>>> alternate arrangements. >>>>>>>> >>>>>>>> Tim Thomas >>>>>>>> 514 726 7647 >>>>>>>> >>>>>>>> >>>>>>>> On Jul 12, 2023, at 9:48 AM, Timothy Thomas wrote: >>>>>>>> >>>>>>>> =EF=BB=BF >>>>>>>> Sumira, when you call back today, please advise him that we will b= e >>>>>>>> pulling service at the end of today's shift until his account is b= ack in >>>>>>>> good standing. We've put the schedule on hold as of tomorrow. >>>>>>>> >>>>>>>> On Wed, Jul 12, 2023 at 9:35=E2=80=AFAM Sumira Suthesan >>>>>>> sumira.suthesan@thekey.com> wrote: >>>>>>>> >>>>>>>>> Hi Ai, >>>>>>>>> >>>>>>>>> I just called, the person who picked up said he's not there and h= e >>>>>>>>> will be back around 1pm. >>>>>>>>> It sounded like Ricky... >>>>>>>>> I think we should pull services. >>>>>>>>> >>>>>>>>> I will try calling again at 1pm. >>>>>>>>> >>>>>>>>> Thanks, >>>>>>>>> Sumira >>>>>>>>> >>>>>>>>> On Wed, Jul 12, 2023 at 6:29=E2=80=AFAM Ali Malik >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Hey Tim, >>>>>>>>>> >>>>>>>>>> I would assume it would be the ops tea