----==_mimepart_677c28ca6eb5c_1d33fd3a484100488744766 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable THIRD ATTEMPT Hi Dominique, Thank you for getting that uploaded f= or us. I noticed however that the signature is an email address instead o= f the first and last name of the card payor.=C2=A0 Unfortunately, in o= rder to remain compliant with our legal and payment processing policies, = we require a signature that includes both a first and last name. Upon rev= iewing PandaDoc, I found that this issue occurred because the first and l= ast name were not entered in the signer details before the document was s= ent for signature, causing PandaDoc to default to the email address inste= ad. To prevent this from happening in the future, please ensure that = both the first and last name are included in the recipient details before= sending the document for signature. =C2=A0 Can you please let me = know once you have a new PAF uploaded?=C2=A0 Thank you, DeAnna Brown= ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-8= 007 Long Term Care Insurance Fax - (813) 693-5625 Billing@thekey.com 866-= 226-1702 = = On Fri, 3 Jan at 5:16 PM , DeAnna Brown wrote: = = Hi Dominique, = = Thank you for getting that uploaded for us. I noticed however that the s= ignature is an email address instead of the first and last name of the ca= rd payor.=C2=A0 = = Unfortunately, in order to remain compliant with our legal and payment p= rocessing policies, we require a signature that includes both a first and= last name. Upon reviewing PandaDoc, I found that this issue occurred bec= ause the first and last name were not entered in the signer details befor= e the document was sent for signature, causing PandaDoc to default to the= email address instead. = = To prevent this from happening in the future, please ensure that both th= e first and last name are included in the recipient details before sendin= g the document for signature. = =C2=A0 = = = Can you please let me know once you have a new PAF uploaded?=C2=A0 = = Thank you, = DeAnna Brown = = ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-800= 7 Long Term Care Insurance Fax - (813) 693-5625 Billing@thekey.com 866-22= 6-1702 = = = = On Mon, 30 Dec, 2024 at 8:32 AM , DeAnna Brown wrote: = = Hi Dominique, = = Thank you for getting that uploaded for us. I noticed however that the s= ignature is an email address instead of the first and last name of the ca= rd payor.=C2=A0 = = Unfortunately, in order to remain compliant with our legal and payment p= rocessing policies, we require a signature that includes both a first and= last name. Upon reviewing PandaDoc, I found that this issue occurred bec= ause the first and last name were not entered in the signer details befor= e the document was sent for signature, causing PandaDoc to default to the= email address instead. = = To prevent this from happening in the future, please ensure that both th= e first and