--000000000000c520db06235a8a01 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good. Go ahead and submit a ticket stating something like: ALL Canada Offices : Remove all after hours/holidays 8x8 routing from the Call Center and route back to the associated Canada office On-Call ring group. On Mon, Sep 30, 2024 at 1:37=E2=80=AFPM Timothy Thomas wrot= e: > Thanks Mark. You can leave it as is for now. > > Starting next Monday, I'd like to take over after hours from the call > center and we can turn it off completely. Let me know what steps I need t= o > take to complete this. > > > On Mon, Sep 30, 2024 at 1:53=E2=80=AFPM Mark Warner > wrote: > >> Just an FYI, in order to be expedient for Winnipeg today, I simply >> changed the behavior for ALL "closed" hours scenarios. If we're going t= o >> get specific with Holiday "days", but still want Closed hours going to t= he >> Call Center, we'll want to get to planning/approving this as quickly as = we >> can. >> >> >> >> On Mon, Sep 30, 2024 at 12:31=E2=80=AFPM Mark Warner >> wrote: >> >>> For both Closed and Holiday hours? Pretty much anything outside of >>> normal Open hours? Or, just Holiday hours? If just Holiday, we can do = it, >>> but it's going to take some doing and will require approval above my pa= y >>> grade. =F0=9F=98=89 >>> >>> On Mon, Sep 30, 2024 at 12:22=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Looks good. Can we make sure this is turned off for all future Canadia= n >>>> holidays? The call center is no longer staffed during the day. >>>> >>>> On Mon, Sep 30, 2024 at 1:05=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> Calls should ring the ring group now. Let me know if you find >>>>> otherwise. >>>>> >>>>> On Mon, Sep 30, 2024 at 12:02=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> Yes please. >>>>>> >>>>>> On Mon, Sep 30, 2024 at 1:01=E2=80=AFPM Mark Warner >>>>>> wrote: >>>>>> >>>>>>> We can. For ALL options? >>>>>>> >>>>>>> On Mon, Sep 30, 2024 at 11:59=E2=80=AFAM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Looks like they aren't answering. Could we please change that to >>>>>>>> the regular after hours on-call please. >>>>>>>> >>>>>>>> On Mon, Sep 30, 2024 at 12:50=E2=80=AFPM Mark Warner >>>>>>> mark.warner@thekey.com> wrote: >>>>>>>> >>>>>>>>> Looking at Winnipeg IVR, all calls/options are going to the call >>>>>>>>> center for closed/holiday hours. >>>>>>>>> >>>>>>>>> On Mon, Sep 30, 2024 at 11:44=E2=80=AFAM Timothy Thomas >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Hey Mark, >>>>>>>>>> >>>>>>>>>> We=E2=80=99re having an issue with our phones in Winnipeg. Nancy= is >>>>>>>>>> covering the stat holiday and her phone is going straight to voi= cemail. Her >>>>>>>>>> 8x8 settings appear correct. Tried calling our office and I just= get put on >>>>>>>>>> hold. >>>>>>>>>> >>>>>>>>>> Thanks >>>>>>>>>> >>>>>>>>>> *Tim Thomas* >>>>>>>>>> Head of Midwest & Canada Divisions | *TheKey* >>>>>>>>>> Mobile: 514.591.9387 >>>>>>>>>> [image: TheKey] >>>>>>