--0000000000004a80120605df14e2 Content-Type: multipart/alternative; boundary="0000000000004a80110605df14e1" --0000000000004a80110605df14e1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, I do not, I am unaware who would reconcile the payments, I would imagine it would have to be someone with access to the accounting software. I am still learning roles for Canada, do you know who would be best to effort this ? *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, Sep 21, 2023 at 9:53=E2=80=AFAM Timothy Thomas wrot= e: > Hi John, are you aware if anyone is working on reconciling these payments= ? > > On Wed, Sep 20, 2023 at 3:18=E2=80=AFPM John Janiga > wrote: > >> Hello Tim, >> >> I only spoke to the three contacts on file for Penny - never to Penny >> Directly. >> >> [image: image.png] >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Wed, Sep 20, 2023 at 3:12=E2=80=AFPM Timothy Thomas w= rote: >> >>> Thanks John, I spoke to Kelly directly. She had no criticisms of you or >>> your approach, simply that a collection call to the elderly parent >>> themselves may cause some undue stress. Are you not instructed to >>> communicate with the primary contact first? >>> >>> On Wed, Sep 20, 2023 at 3:10=E2=80=AFPM John Janiga >>> wrote: >>> >>>> Hello Tim, >>>> >>>> In regards to this email received, I was first alerted to the NSF >>>> decline per Vashon and was only following up on that. >>>> >>>> I will have to pull back from this as the client states my presence is >>>> stressful. >>>> >>>> For what it is worth, I am very professional and do not pressure >>>> clients in any way to pay, I only alert them to the decline and reason= s >>>> why. >>>> >>>> Sincerely, >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Wed, Sep 20, 2023 at 2:43=E2=80=AFPM Kelly Leigh Casey >>> kcpsolutions@gmail.com> wrote: >>>> >>>>> HI Timothy, >>>>> >>>>> Thank you for expediting this. >>>>> >>>>> Our Visa statement show double charges for a few of these listed >>>>> invoices. The below are two recent examples of double charging: >>>>> >>>>> >>>>> >>>>> >>>>> These are likely for invoice #50019 and# #50123. >>>>> >>>>> I would suggest: >>>>> >>>>> - your team comes together to review your statement attached and >>>>> the actual VISA charges. >>>>> - reconcile the statement >>>>> - develop an internal process to support this not happening >>>>> again- including invoices to customer that shows paid in full. >>>>> >>>>> >>>>> In the meantime, we will do our own audit. We can then come together >>>>> with a resolution to this issue and the statement will be updated bas= ed on >>>>> all findings. >>>>> >>>>> Finally, I would suggest t