Hi Vanessa
Our deepest condolences to you and your family. We are here to support you
in any way possible during this difficult time. I’ll put the care on hold
for now. We can reinstate service when you reach out later.
Regards,
On Sun, Mar 22, 2026 at 6:42 AM Vanessa Kee <vanessa.kee@hotmail.ca> wrote:
> Hi Amrita,
>
> I am contacting you because my father passed away last night and we will
> not need any support today.
>
> Fatuma came last night, but I asked her to leave quite early into her
> shift. She was lovely, but it was a private time with family. Happy to
> cover her shift if needed.
>
> Marion, Margarit, Percy and Fatima were all excellent. Appreciated this
> company being so organized. In the fray, I didn’t see you had attached a
> calendar too.
>
> I am not quite sure of plans for the next day. I will be back in touch
> later today.
>
> Thank you,
> Vanessa
>
> Sent from my iPhone
>
> On Mar 17, 2026, at 2:49 PM, Amrita Veena <amrita.veena@thekey.com> wrote:
>
>
>
> Hi Vanessa,
>
>
> Thank you for trusting *TheKey* with your parents' care. We are pleased
> to let you know that services will begin *on March 18, 2026 @2pm.*
>
> We are introducing our caregivers, Marion and Percy (day shifts) and
> Margarit and Fatuma (night shifts). The shift timings will be 8 a.m.–8 p.m.
> and 8 p.m.–8 a.m. Marion will start tomorrow at 2pm.
>
> Attached is a brief bio of caregivers for your reference
>
> I’m *Amrita*, the Caregiver Manager, and I work alongside *Jhonna*. If
> you ever need to make any schedule changes or adjustments, please feel free
> to reach out to either of us directly. For any updates or changes to the
> care plan, *Kristal Parris**,* our Client Success Manager, is your point
> of contact. They are also copied on this email. Our on-call team members, *Mina
> and Carolyn* (copied on this email, ontario-staffing), are also available
> after hours and on weekends. I’ve CC’d the team here so you have
> everyone’s contact information in one place.
>
> I'm also attaching a calendar of shifts here so that you know who is
> working when.
>
> Thanks,
>
> *Amrita Lekshmi Veena*
>
> *Caregiver Manager*
>
>
> Office 416-488-8777
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
> <BIO-Percy.png>
> <Margarit Bio.png>
> <Marion Bio (1).png>
> <Fatuma Bio.png>
> <Calendar - Clients _ WellSky Personal Care.pdf>
>
>