--000000000000a83d8b0609b8b56d Content-Type: multipart/alternative; boundary="000000000000a83d890609b8b56c" --000000000000a83d890609b8b56c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The charge we have been running has been for $4,449.54 - There may be new invoicing since then. *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, Nov 9, 2023 at 9:01=E2=80=AFAM Timothy Thomas wrote= : > We'll speak to Hamnett today and secure a new method of payment. Could yo= u > please confirm the balance outstanding? > > On Thu, Nov 9, 2023 at 8:15=E2=80=AFAM John Janiga wrote: > >> Yes, I provided this but converge didn't have a field to enter it. >> >> It was 833. >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Wed, Nov 8, 2023 at 4:43=E2=80=AFPM Vashon Palloo >> wrote: >> >>> Out of curiosity, what did the client say when you mentioned that the >>> CVV is wrong? Did they verify the 3 numbers? >>> >>> On Wed, Nov 8, 2023 at 4:42=E2=80=AFPM John Janiga >>> wrote: >>> >>>> @Timothy Thomas Tim, how should I approach this? >>>> >>>> I usually request a new form of payment but I feel that may not go ove= r >>>> well with the client Hamnet and contact Fotini. >>>> >>>> Let me know and I will follow up with them. >>>> >>>> Thanks for trying Vashon. >>>> >>>> Best, >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Wed, Nov 8, 2023 at 4:39=E2=80=AFPM Vashon Palloo >>>> wrote: >>>> >>>>> Still won't work. >>>>> >>>>> >>>>> On Wed, Nov 8, 2023 at 4:24=E2=80=AFPM John Janiga >>>>> wrote: >>>>> >>>>>> Sure thing Vashon and thank you! >>>>>> >>>>>> Here you go. $4,449.54 >>>>>> >>>>>> [image: image.png] >>>>>> *John Janiga* >>>>>> Senior Accounts Receivable Specialist >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Nov 8, 2023 at 4:18=E2=80=AFPM Vashon Palloo >>>>> vashon.palloo@thekey.com> wrote: >>>>>> >>>>>>> Yes we can try. Do you have the dollar amount? I can't get into QB >>>>>>> right now to look at the account. >>>>>>> >>>>>>> On Wed, Nov 8, 2023 at 4:13=E2=80=AFPM John Janiga >>>>>>> wrote: >>>>>>> >>>>>>>> @Vashon Palloo Would Tim's suggestion >>>>>>>> be an option we could use ? >>>>>>>> >>>>>>>> Card has declined again and will not process through Converge. >>>>>>>> >>>>>>>> Client and contact are adamant that the card has no issues. >>>>>>>> >>>>>>>> *John Janiga* >>>>>>>> Senior Accounts Receivable Specialist >>>>>>>> *john.janiga@thekey.com * >>>>>>>> *408-647-7538 * >>>>>>>> TheKey.com >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Tue, Nov 7, 2023 at 3:15=E2=80=AFPM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>