--0000000000001a362505bff42853 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great! I will get it updated in your CCA and will send the updated document to you shortly! Katie Buell Client Relations Specialist Home Care Assistance Direct: (415) 385-1721 221 Main Street, Suite 520 San Francisco, CA 94105 homecareassistance.com --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity On Wed, Apr 14, 2021 at 9:54 AM Timothy Thomas wrote: > Hi Katie, > > This looks great. Thank you! > > On Wed, Apr 14, 2021 at 3:29 PM Katie Buell > wrote: > >> Tim, >> >> I have consulted with the HCA Legal team and they have proposed >> the following language to be added to your Consent Agreement: >> >> *DEPOSIT: *Client agrees to make a prepayment of $_________ for _____ >> minimum hours of care. Company will immediately apply the prepayment tow= ard >> services rendered. When the prepayment is exhausted, Client agrees to pa= y >> future invoices for services upon receipt, consistent with this >> Agreement. EXCEPT AS SET FORTH BELOW, THE DEPOSIT IS NON-REFUNDABLE FOR >> THE MINIMUM HOURS OF CARE REQUIRED BY THIS AGREEMENT. CLIENT ACKNOWLEDGE= S >> THAT THEY REMAINS RESPONSIBLE FOR THE PAYMENT OF THE DEPOSIT IRRESPECTIV= E >> OF WHETHER CLIENT USES THE SERVICES FOR THE MINIMUM HOURS. In its sole >> discretion, Company may issue a pro-rata refund of the deposit to the >> Client. Examples of refund requests include: the Company terminating its >> service without servicing the Client for the minimum hours due to Client >> mortality, or in the case of Company=E2=80=99s failure to deliver servic= es to >> Client. For any such incidents, Client may request a refund of the depos= it >> by submitting a written request to Company. >> ---------------------- >> >> If this language is acceptable to you, I will add it to your Consent >> Agreement and send the updated PDF back to you. >> >> Thanks, Tim! >> >> Katie Buell >> Client Relations Specialist >> Home Care Assistance >> Direct: (415) 385-1721 >> 221 Main Street, Suite 520 >> San Francisco, CA 94105 >> homecareassistance.com >> --- >> Read Our Testimonials >> Join Our Newsletter >> >> We Are Hiring! >> >> Champions of Longevity >> >> >> On Mon, Apr 12, 2021 at 7:25 AM Timothy Thomas >> wrote: >> >>> Hi Katie >>> >>> We would like to be able to tailor this depending on the case. We >>> typically aim for 4 weeks of service now, depending on the schedule. If >>> it's a 24/7 case we would likely ask for less. Is it possible for the C= M to >>> fill in the number? >>> >>> Thanks, >>> Tim >>> >>> On Mon, Apr 12, 2021 at 1:18 PM Katie Buell >> kbuell@homecareassistance.com> wrote: >>> >>>> Tim, >>>> >>>> We are in the process of working on this. One question I need to >>>> clarify with you: >>>> >>>> Do you have a minimum commitment for care? I see in your CCA a note >>>> that reads "Minimum commitment of 48 total hours of service" -- is tha= t the >>>> minimum you