This is a multipart message in MIME format. ------=_NextPart_000_084B_01DA47CC.BF002850 Content-Type: multipart/alternative; boundary="----=_NextPart_001_084C_01DA47CC.BF002850" ------=_NextPart_001_084C_01DA47CC.BF002850 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I saw that, thanks! From: Timothy Thomas Sent: Monday, January 15, 2024 2:41 PM To: eclark@thekey.com Cc: Chuck Terlesky Subject: Re: FW: Calgary Bank Statement December 2023 Hi Liz. I was just chatting about this with Las and he said he would send over, = once and for all, what the expectations are on the part of our bank = owners. Once we have that defined Iâll make sure my team executes it = moving forward. Thanks. Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 TheKey.ca On Mon, Jan 15, 2024 at 1:41â¯PM > wrote: Please donât send anything to anyone individually, as we cannot = see or escalate if someone is out. Everything should be sent to = PaymentApplication@thekey.com = with the clients Name and Date of payment in the subject, so if its not = keyed on time or correctly we can coach it, if the ticket sitâs = open and isnât keyed in time, I will be notified, etc. Easier = for us to hold folks accountable this way. Tim- Can the rest of the CAD leaders do this too? From: Chuck Terlesky = > Sent: Monday, January 15, 2024 10:34 AM To: eclark@thekey.com Cc: Timothy Thomas > Subject: Re: FW: Calgary Bank Statement December 2023 Please see the attached statements. If the late notices are sent after two days then I will send all the = etransfers confirmations over to Vashon the same day I receive them. = This should assist with the late payment notifications. Thanks, Chuck On Mon, Jan 15, 2024 at 11:21â¯AM > wrote: Hi Chuck Apologies for the delayed response. Net Terms on all invoices are 2 = days, so when we invoice a client if theyâre not paying = according to those terms they will receive a late notice. If her payment = came in on the 27th and the invoice has a due date of the 22nd, then it = is appropriate that she received a late payment notice based on how the = systems work today. Laszlo cannot access CIBC regularly and we did not = announce a process change where by CAD leaders are no longer sending = bank reports so itâs critical these are sent regularly to avoid = delays in keying âdirect to bankâ payments. That said I am now concerned with how long its been since weâve = received one and if there are others out there weâve yet to key. = Can you send me a report for the last 3 months with payments itemized in = there, so we can look? What if other payments came in on the 27th and = havenât been keyed. Elizabeth Clark Director, CI & Transformation Long Term Care Insurance, Onboard