Re: FW: 10/14/24 - Action Required - $2.8k Open Balance - New Client Audit Results

--0000000000004c49ee06249e3bcf Content-Type: multipart/alternative; boundary="0000000000004c49ed06249e3bce" --0000000000004c49ed06249e3bce Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Elizabeth - Here is a note from Alejandro regarding Sommers: This client has been removed from the audit, since they are a Guardian check payer approved. On Wed, Oct 16, 2024 at 3:42=E2=80=AFPM wrote: > Hello > > > > The below clients have started care and are missing critical documents, a= s > of the last audit. Can someone please investigate these and get back to m= e > with an update on where we are in collecting them, or if we should work o= n > suspending services? > > > > *Patient Name* > > *Division* > > *Region* > > *location* > > *URL* > > *Priority* > > *First Completed Shift Date* > > *Current Status* > > > *Signed Consent Agreement or Contract on File?(As of last audit)* > > > *Payment Authorization on File? (As of last audit)* > > *Open Balance* > > Milton Shaevel > > West > > Texas Arizona > > Austin > > TheKey of South Texas > > High > > 9/16/2024 > > Started > > Not Loaded > > Not Loaded > > $127.50 > > Siewchin Sommer > > GCM > > GCM > > Geriatric Care Consultants > > Geriatric Care Consultants > > High > > 9/23/2024 > > Started > > Accurate & Complete > > Loaded but Incomplete > > $1,163.46 > > Pace Day Center > > West > > Nebraska JV > > Nebraska > > TheKey of Nebraska > > High > > 9/26/2024 > > Started > > Not Loaded > > Not Required - Approved Check Payer > > $285.00 > > Charlotte Biggs > > West > > Concierge > > CNRS > > TheKey Concierge Nursing > > High > > 10/2/2024 > > Started > > Loaded but Incomplete > > Accurate & Complete > > $576.00 > > Paul Grayson > > Canada > > Canada > > Vancouver > > Home Care Assistance of Vancouver > > High > > 10/3/2024 > > Started > > Not Loaded > > Not Loaded > > $370.90 > > Frank Young > > East > > Northeast > > Northern Virginia > > TheKey Virginia > > High > > 10/4/2024 > > Started > > Not Loaded > > Not Loaded > > $300.00 > > > > > > > > Kind regards- > > > > Elizabeth Clark > > Director > > CI & Transformation > > Finance Onboarding & Experience > > Collections > > Billing Help Desk > > > > *TheKey* > > Office|Cell : 619-822-4855 > > eclark@thekey.com > > > > *TheKey.com * > > > > [image: TheKey] > > > > > > > > > > > > *From:* aaponte@thekey.com > *Sent:* Monday, October 14, 2024 2:42 PM > *To:* kristy.poyner@thekey.com; 'Michelle Kenaga' michelle.kenaga@thekey.com>; 'Coddye Ring-Noonan' coddye.ringnoonan@thekey.com>; 'Gayle Soulides' ; > 'Melissa Reyes' ; 'Audra Williams' audraw@thekey.com>; 'Alicia Broussard' ; 'Alisha > Wise' ; 'Amy Harris' ; 'Araceli > Gutierrez' ; 'Cassi Gilkeson' cgilkeson@thekey.com>; 'Cathy Goffredo' ; > 'Kimberly Guerci' ; 'Yukari Roberts' yroberts@thekey.com>; 'Beth Ann Rosario' ; > 'Claudia Hernandez' ; 'Jessica Pascasio' jpascasio@thekey.com>; 'Karoline Da Silva' ; > 'Diane Mockenhaupt' ; 'Matt Nyberg' mnyberg@thekey.com>; 'Leigh