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Canada Call Routing

From
Cristal Munoz <cmunoz@thekey.com>
To
Mark Warner <mark.warner@thekey.com>, Gabriel La <gabe@thekey.com>
CC
Timothy Thomas <tt@thekey.com>, Matthew Albano <matthew.albano@thekey.com>, Christopher Reese <christopher.reese@thekey.com>
Date
Tue, 9 Sep 2025 15:25:06 -0400
Folder
INBOX
📎 noname
Hi Mark,
I am hoping you can help me with some questions around the Canada call
routing. See below.

1) What is the current wait time for an incoming call when someone is on
another call or unavailable?
2) What happens when someone calls the Canada national line and all team
members are on another call or unavailable. Does this go to voicemail or
does it keep ringing?


-- 

Sincerely,

Cristal Munoz

Inside Sales Manager

cmunoz@thekey.com

TheKey.com <https://www.thekey.com/>

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