Hi Timothy & Joey,
If the client is moving to Florida, we will become an approved provider
since we are licensed in Florida. We were under the impression that they
would be staying in Canada, but that may not be the case. If they are
indeed moving, we will submit the license and information for the Florida
location.
On Wed, Nov 19, 2025 at 9:12 AM Timothy Thomas <tt@thekey.com> wrote:
> @Jeannie Ortiz <jeannie.ortiz@thekey.com> please advise as this Tier 1
> client is set to move to florida and engage services with TheKey in
> broward. We'll need to sort out his LTCI. Thanks
>
> On Wed, Nov 19, 2025 at 9:06 AM Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
>> Any update here?
>> Andrew called this morning for an update as he said no one has reached
>> out to him
>>
>> Joey Taylor
>>
>> *Directeur Général/**General Manager*
>>
>> 514-907-5065
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>> On Thu, Nov 13, 2025 at 2:14 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> @Jeannie Ortiz <jeannie.ortiz@thekey.com> Could you assist us with this
>>> request?
>>>
>>> On Tue, Nov 11, 2025 at 6:56 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> could someone from the LTC team review the email below? it appears we
>>>> have a client with a US policy attempting to claim canadian services.
>>>>
>>>> thank you.
>>>>
>>>> On Tue, Nov 11, 2025 at 3:24 PM Joey Taylor <joey.taylor@thekey.com>
>>>> wrote:
>>>>
>>>>> Is there a manager from billing I can put him in touch with? This is
>>>>> Blank's son
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Andrew Samet <asamet13@outlook.com>
>>>>> Date: Tue, Nov 11, 2025 at 11:57 AM
>>>>> Subject: Long term Care Policy Coverage Issue
>>>>> To: joey.taylor@thekey.com <joey.taylor@thekey.com>,
>>>>> mlicoudis@thekey.com <mlicoudis@thekey.com>
>>>>>
>>>>>
>>>>>
>>>>> Hi Joey and Maria:
>>>>>
>>>>> Attached is a denial letter from UNUM for my mother's long-term care
>>>>> policy for the Key in Montreal.
>>>>>
>>>>> On page 2 it gives the criteria.
>>>>>
>>>>> The letter states since the Key in Montreal by definition is not a
>>>>> state registered home care provider (being in Canada) — coverage defaults
>>>>> to meeting five criteria.
>>>>>
>>>>> It says the Key failed to provide sufficient information to be
>>>>> approved on two of the criteria:
>>>>>
>>>>> -"has standards, policies and rules established by a professional
>>>>> group which is associated with the organization."
>>>>>
>>>>> - "includes at least one Physician....
>>>>>
>>>>> The information provided by Eurenah Thomas at the Key (855-205-8007)
>>>>> according to Josh at UNUM (I spoke to Josh today) did not provide the
>>>>> necessary information to meet these two criteria.
>>>>>
>>>>> He said that supplemental information could be provided by Ms. Thomas
>>>>> to meet these two requirements.
>>>>>
>>>>> Thank you for your help!
>>>>>
>>>>> Call me if you need further information.
>>>>>
>>>>> Andrew Samet
>>>>> 202-425-0547
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Joey Taylor
>>>>>
>>>>> *Directeur Général/**General Manager*
>>>>>
>>>>> 514-907-5065
>>>>>
>>>>> TheKey.ca <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>
Thank You,
*Jeannie Ortiz*
Finance Onboarding & Experience Manager | TheKey
jeannie.ortiz@thekey.com
*Phone:* 855.205.8007 | *Fax:* 813.693.5625
<http://www.thekey.com>