----==_mimepart_6643a13011a19_2313fea4fa3434030359854 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Katherine, =E2=80=8B Glad that we were able to get this worked out = for you, would you be available for a phone call today so i can assist in= adding in your credit card information into our Versapay portal. I have = updated Edwards profile to have any surcharge fees removed, please let me= know good phone number to reach you and we can set it all up =E2=80=8B = Thank you, Lito Delapena Help Desk Manager Billing@thekey.com = 619-722-8561 = = On Tue, 14 May at 1:20 PM , Edward Thorpe wrote: = Hi Sharon, = = = = = If we can continue paying by credit card, with the extra fees waived, tha= t would be the most convenient for us. = = = = = Thanks = = = = = Katherine Korrigan = = (for Edward Thorpe) = = = = = From: Sharon Speirs = Sent: May 14, 2024 9:52 AM = To: Lito Delapena = Cc: counterproductions@hotmail.com ; cger= th@thekey.com ; Timothy Thomas = Subject: Re: Re: Reminder - TheKey are now providing access to online bil= ling! - [#791285] = =C2=A0 = = Hi Katherine Thank you for reaching out and we are sorry that the changes to our bill= ing system are resulting in extra charges for your payment preference. We= are happy to waive the credit card fee if that is the preferred=C2=A0met= hod of payment for Mr. Thorpe and our billing department is able to look after that for us as a special courtesy to yo= u being a long term client. = I hope that helps = Sharon = = = = = = = = = = Sharon, Speirs = = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = On Tue, May 14, 2024 at 9:32=E2=80=AFAM Lito Delapena wrote: = = = = = = Hi = Katherine ,=C2=A0 = = = = Thank you so much for your email and my apologies for the delayed respon= se, The lockbox details are provided for existing cheque payers who we wi= ll also be transitioning to the electronic payments through our Versapay = portal. I have looped in Sharon Speirs who is the GM of our Vancouver office and she can review a= nd approve your request to pay via a cheque. = = = = = = Thanks,=C2=A0 = = = = = = Lito Delapena = Help Desk Manager = Billing@thekey.com = 866-226-1702 = = = = = = On Mon, 13 May at 3:33 PM , Edward Thorpe wrote: = Hi Lito, = = = = = Why do you have a lockbox for payments if you're not receiving cheques? W= e are currently paying you $646.80 per week and a 2.7% charge per transac= tion would be an extra $69.85 per month in fees. This is unreasonable. Th= e other homecare company we work with is perfectly happy to receive cheque payments from us. I can't believe, = given your client roster of elderly people who are not tech savvy and the= fact that Edward is a long term, reliable client who has always paid his= bills, that you would potentially refuse business by not accepting cheques. Please advise. = = = = = Thanks = = = = = Katherine K