--000000000000f8c21a0639981132 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the information. The correct bill rate should have been $38/hr as stated on the CCA. As you mentioned, unfortunately the client passed away on the first day of services. You mentioned no LTCI was provided on the intake form. Could you please specify what intake form you are referring to? I want to ensure we are using best practices moving forward. Thank you, Emily On Thu, Jul 10, 2025 at 1:44=E2=80=AFPM Ariyan Green wrot= e: > Hi Emily, > > My name is Ariyan, and I=E2=80=99m with the Finance Onboarding team revie= wing > client accounts and onboarding documentation for accuracy. I noticed that > this client was billed at the CareScout rate of $35.94, although no > long-term care insurance (LTCI) information was provided on the intake > form. Additionally, the client=E2=80=99s hourly rate listed in the CCA is= $38. > > I understand the client has passed, but I wanted to bring this discrepanc= y > to your attention for awareness. Please feel free to reach out if you hav= e > any questions or concerns=E2=80=94I=E2=80=99m happy to support however I = can. > > Kind Regards, > *Ariyan Green* > Finance Onboarding Analyst| TheKey > Mobile: 855.205.8007 > > > > 1139088:611100 > --000000000000f8c21a0639981132 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the information. The correct bill rate shou= ld have been $38/hr as stated on the CCA. As you mentioned, unfortunately t= he client passed away on the first day of services.=C2=A0 You mentioned no LTCI was provided on the= intake form. Could you please specify what intake form you are referring t= o? I want to ensure we are using best practices moving forward.=C2=A0 = Thank you, Emily=C2=A0 On T= hu, Jul 10, 2025 at 1:44=E2=80=AFPM Ariyan Green < ltci@thekey.com > wrote: Hi Emily, My name is Ariyan, and I=E2=80=99m with the Finance Onboar= ding team reviewing client accounts and onboarding documentation for accura= cy. I noticed that this client was billed at the CareScout rate of $35.94, = although no long-term care insurance (LTCI) information was provided on the= intake form. Additionally, the client=E2=80=99s hourly rate listed in the = CCA is $38. I understand the client has passed, but I wanted to bring this discrepa= ncy to your attention for awareness. Please feel free to reach out if you h= ave any questions or concerns=E2=80=94I=E2=80=99m happy to support however = I can. Kind Regards,=C2=A0 Ariyan Green Finance Onboarding Analyst|=C2=A0 TheKey M= obile: 855.205.8007 <span styl= e=3D"font-size:10pt;font-family:Verdana,sans-serif;color:rgb(112,112,112);b= ackground-color:transparent;font-weight:400;font-style:normal;font-variant:= no