yes that should hopefully resolve the issue on her device
thanks,
lucas
On Fri, Feb 11, 2022 at 11:11 AM Timothy Thomas <tt@homecareassistance.com>
wrote:
> Ok she was having the issue in her normal browser as well hence why i made
> her try private. So should she clear cache?
>
> On Fri, Feb 11, 2022 at 2:06 PM Lucas Hynes <lhynes@homecareassistance.com>
> wrote:
>
>> Hi Tim,
>> I just wanted to write a quick email about your most recent response to
>> the ticket. The ap will not work in private browsing as it needs access to
>> the cache, it just needs to have the right info in the cache, and if your
>> profiles permissions have changed, the cache needs to be edited to allow
>> for the regeneration of new values within the cache, so to have this be
>> resolved Maria should switch to a browser with cache, and cookies enabled,
>> Thanks!
>> Lucas
>>
>> On Fri, Feb 11, 2022 at 11:02 AM Lucas Hynes <
>> data_reporting-support@homecareassistance.com> wrote:
>>
>>> Please take a look at ticket #27872
>>> <https://hca.freshdesk.com/helpdesk/tickets/27872> raised by Chuck
>>> Terlesky (cterlesky@homecareassistance.com).
>>>
>>> On Fri, 11 Feb at 2:00 PM , Timothy Thomas <tt@homecareassistance.com>
>>> wrote:
>>> Hi Lucas,
>>>
>>> For Maria Licoudis she's seeing this when attempting to view the report.
>>> She's in private browsing mode so no cache issue.
>>>
>>> [image: IMG_4885.jpeg]
>>>
>>> On Fri, Feb 11, 2022 at 10:54 AM Lucas Hynes <
>>> data_reporting-support@homecareassistance.com> wrote:
>>>
>>>> Hi All,
>>>>
>>>> Tim I have adjusted the permissions in your and Maria's account to fix
>>>> those problems highlighted, but please let me know if this resolves the
>>>> issues on your end
>>>>
>>>> Cheryl, I have added Taylor to access the ap report so she should now
>>>> be able to view it within the ap so please have her try and login. If this
>>>> fails then please have her clear her cache, cookies, and history and then
>>>> try again. Please reach out if there are any issues
>>>>
>>>> Thanks,
>>>>
>>>> Lucas Hynes
>>>>
>>>>
>>>> On Fri, 11 Feb at 10:00 AM , Timothy Thomas <tt@homecareassistance.com>
>>>> wrote:
>>>> Lucas, sorry to bombard you with emails but my CCM in Montreal Maria
>>>> Licoudis mlicoudis@homecareassistance.com is receiving the
>>>> error message " speak to the administrator" when trying to access office
>>>> reports.
>>>>
>>>> Thanks!
>>>> Tim
>>>>
>>>> On Fri, Feb 11, 2022 at 9:50 AM Timothy Thomas <
>>>> tt@homecareassistance.com> wrote:
>>>>
>>>>> Hi Lucas,
>>>>>
>>>>> My team in Montreal now has access to the CCM Incentive data, but I
>>>>> don't. I have cleared cache etc and no luck. Please let me know.
>>>>>
>>>>> Thanks!
>>>>> Tim
>>>>>
>>>>> On Thu, Feb 10, 2022 at 5:15 PM Lucas Hynes <
>>>>> data_reporting-support@homecareassistance.com> wrote:
>>>>>
>>>>>> Hi All,
>>>>>>
>>>>>> Chuck, I am looking into this issue now and though I currently do not
>>>>>> have a fix, it is something I am actively looking into.
>>>>>>
>>>>>> Tim, those CCM's have been added, please have them try and login to
>>>>>> the ap, if this fails, please have them try and clear their cookies,
>>>>>> cache, and history, and then try to have them login again.
>>>>>> If this fails please reach back out and ill look into it.
>>>>>>
>>>>>> Carolina and others looking for permissions, please also include the
>>>>>> job title and location of the people so I can give the appropriate
>>>>>> permissions
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Lucas Hynes
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Timothy Thomas
>>>>> Head of Canada
>>>>> Home Care Assistance
>>>>> Office: 514-907-5065
>>>>> Fax: 514-221-4265
>>>>> 4464 Ste Catherine West
>>>>> Westmount, QC, H3Z1R7
>>>>> HomeCareAssistanceMontreal.ca
>>>>> ---
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>>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>>> <https://homecareassistance.com>
>>>>> Champions of Longevity
>>>>>
>>>>
>>>>
>>>> --
>>>> Timothy Thomas
>>>> Head of Canada
>>>> Home Care Assistance
>>>> Office: 514-907-5065
>>>> Fax: 514-221-4265
>>>> 4464 Ste Catherine West
>>>> Westmount, QC, H3Z1R7
>>>> HomeCareAssistanceMontreal.ca
>>>> ---
>>>> Read Our Testimonials
>>>> <https://www.homecareassistancemontreal.ca/reviews.html>
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>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>> <https://homecareassistance.com>
>>>> Champions of Longevity
>>>>
>>>>
>>>
>>> --
>>> Timothy Thomas
>>> Head of Canada
>>> Home Care Assistance
>>> Office: 514-907-5065
>>> Fax: 514-221-4265
>>> 4464 Ste Catherine West
>>> Westmount, QC, H3Z1R7
>>> HomeCareAssistanceMontreal.ca
>>> ---
>>> Read Our Testimonials
>>> <https://www.homecareassistancemontreal.ca/reviews.html>
>>> We Are Hiring! <https://www.homecareassistancemontreal.ca/careers.html>
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>>> <https://homecareassistance.com>
>>> Champions of Longevity
>>>
>>>
>>> 27872:611100
>>>
>>
>>
>> --
>> Lucas Hynes
>> Data Analyst
>> Home Care Assistance
>> Office: 4259513816
>> Vancouver, WA (PST)
>> homecareassistance.com
>> ---
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>>
>>
>
> --
> Timothy Thomas
> Head of Canada
> Home Care Assistance
> Office: 514-907-5065
> Fax: 514-221-4265
> 4464 Ste Catherine West
> Westmount, QC, H3Z1R7
> HomeCareAssistanceMontreal.ca
> ---
> Read Our Testimonials
> <https://www.homecareassistancemontreal.ca/reviews.html>
> We Are Hiring! <https://www.homecareassistancemontreal.ca/careers.html>
>
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> <https://www.facebook.com/HCAGreaterMTL>
> <https://homecareassistance.com>
> Champions of Longevity
>
--
Lucas Hynes
Data Analyst
Home Care Assistance
Office: 4259513816
Vancouver, WA (PST)
homecareassistance.com
---
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