--0000000000009d8996061a8d851f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Joey and Tim, Checking back in to see if we have an update on resolution for clients balance based on this response. Joey Taylor Thu, May 23, 11:46=E2=80=AFAM to Timothy, me Let me figure this out with the son. I want the business back. Possibly Ill ask for half and give him the rest in free shifts to try someone new from us -- Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Tue, Jun 4, 2024 at 1:39=E2=80=AFPM John Janiga = wrote: > Hello Joey, > > Checking in for any available updates on proposed resolution with Jean fo= r > open invoicing he is not willing to pay. > > Thank you! > > *John Janiga* > Collections Analyst 2 > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Thu, May 23, 2024 at 11:46=E2=80=AFAM Joey Taylor > wrote: > >> Let me figure this out with the son. >> I want the business back. Possibly Ill ask for half and give him the res= t >> in free shifts to try someone new from us >> >> On Thu, May 23, 2024 at 11:43=E2=80=AFAM Timothy Thomas = wrote: >> >>> I suggest we offer half off. >>> >>> On Thu, May 23, 2024 at 10:25=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Joey and Tim, >>>> >>>> I spoke with Jean Francis ( Son ) and he was not happy with the servic= e >>>> his father received and states he will not pay for Keneisha's shifts a= s she >>>> was reported to be sleeping on shifts and put his father's health in >>>> jeopardy due to this activity. >>>> >>>> He also states that we recently charged two .01 cent transactions to >>>> his credit card. I don't believe or have not been informed that The Ke= y was >>>> charging CC's in this fashion. His credit card on file was run to pay= for >>>> open invoices to which all declined to which he stated the transaction= s >>>> were flagged for fraud based on the .01 activity. >>>> >>>> He stated that due to this improper care and suspicious payment >>>> activity , he will not pay and will take this to his legal representat= ion >>>> if we do not address this issue or continue any collection efforts. >>>> >>>> Furthermore, he did state that he would like to use us in the future >>>> again or refer us to others in need of care, but stressed only if we = can >>>> resolve this issue amicably. >>>> >>>> Please let me know your thoughts on this matter. >>>> >>>> The total balance remaining due is $3,108 >>>> >>>> The next step we would take would be to place the account into hard >>>> collections. >>>> >>>> Thank you for your assistance in this matter. >>>> >>>> Best Regards, >>>> *John Janiga* >>>> Collections Analyst 2 >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt