--000000000000669cb206030e86f4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I can't see that you can download the report, making it a bit difficult to sort through and take action. On Wed, Aug 16, 2023 at 12:17=E2=80=AFPM Timothy Thomas wro= te: > FYI > > ---------- Forwarded message --------- > From: Aileen Ruffin > Date: Wed, Aug 16, 2023 at 1:52=E2=80=AFPM > Subject: UPDATE: CG Daily Visit Surveys > To: > Cc: Shadi Gholizadeh , Tiffany Silton tsilton@thekey.com>, Audra Williams , Angie Markwell angie.markwell@thekey.com>, Melissa Reyes , > Chen Xie > > > Hi Regional Directors, > > > Sending a friendly reminder and update: The CG daily shift surveys should > be used as a tool for Regional Caregiver Ambassadors; the report can be > pulled via* A**n**alytics Portal > Mobile Apps > Caregiver Shift Details*= (filter > for your region and update date span). > > > Teams are doing a great job and the number of 'not good, bad' surveys are > very low --- about 1 in 100. We wanted to bring awareness that the > reporting feature changed (no longer an auto push but should be retrieved > via AP). > > > If you need to share the call to action process -- please share Caregiver > Daily Visit Survey Follow-Up > with > your team. > > > Caregivers reporting 'Not Good' or 'Bad' experience should be attended to= . > A repeat of 'Not Good' or 'Bad' experience two or more times should be > addressed following the Regional Leader steps (attached). > > > *Additional recommendation:* > > *If we look at the patterns of scores and comments, we can divide these > into three categories. Please feel free to utilize this as a guide by > placing caregiver names (middle column below) next to the category best f= it > (first column) and proceed with following the recommended strategy (third > column).* > > > *Category* Caregiver=E2=80=99s who may fit this description from your rep= ort Recommended > Strategy > Caregiver-Skills Focused: Caregiver is likely a strong caregiver who > needs coaching or support for this particular client (e.g., caregiver nev= er > had our in-house dementia training; caregiver needs hoyer lift training) = (within > 24 hours) Involve the Caregiver Ambassador to provide either in-person > support or virtual coaching. Topics may include > > Please update the care plan appropriately and do this collaboratively wit= h > the caregiver. > Caregiver-Fit Focused: > The client may be a poor fit for this caregiver (e.g., client requires > physical assistance beyond what the caregiver can reasonably provide). > > > Evaluate if the caregiver is otherwise a strong caregiver (re-assign to a > different client with a note not to match with this client again) or a > caregiver who should not be matched with any clients. (within 24 hours) > Involve the Staffing team and Client Success Manager to evaluate if the > care plan truly reflects the client=E2=80=99s needs and what aspects of t= he match > may be problematic. If re-assigni