Re: Tanzil-Ur-Rehman Muahammad

Hi Michelle

Will do.

Best regards,
* Timon Page *
General Manager, Ontario
*Please note my email address has changed:*
timon.page@thekey.com
Mobile: (437) 223-0841
TheKey.com <https://thekey.com/>
<https://thekey.com>


On Tue, Jul 8, 2025 at 11:00 AM Michelle Hudgins <
michelle.hudgins@thekey.com> wrote:

> Hello,
>
> I wanted to provide an update on Tanzil's past due balance, which
> currently stands at $15,318.32.
> I emailed Nimra on July 3rd regarding invoice 1039145, as payment for this
> invoice was skipped. She confirmed she would make the payment on July 3rd,
> but we have yet to receive it. Additionally, there is one invoice that is
> 32 days past due and another that is approaching 30 days past due.
> I have sent her another email today, emphasizing the urgency of payment.
> @Timon Page <timon.page@thekey.com> Can you please follow up with Nimra
> today as well?
>
> On Wed, Jun 25, 2025 at 12:04 PM <eclark@thekey.com> wrote:
>
>> Right but that’s what shes spending per month currently, so to pay that
>> and also pay her past due balance of $14k, she’d need to pay us $13,750 a
>> month to catch up if we allowed her 4 months.
>>
>>
>>
>> That would mean for that same 4 month period, she cannot pay the other
>> agency they’re using.
>>
>>
>>
>>
>>
>> Kind regards-
>>
>>
>>
>> *Elizabeth Clark*
>>
>> Director | *TheKey*
>>
>> Mobile: 619.822.4855
>>
>>
>>
>>
>>
>> *From:* Timothy Thomas <tt@thekey.com>
>> *Sent:* Wednesday, June 25, 2025 6:43 AM
>> *To:* eclark@thekey.com
>> *Cc:* Michelle Hudgins <michelle.hudgins@thekey.com>; Timon Page <
>> timon.page@thekey.com>; Lito Delapena <lito.delapena@thekey.com>;
>> William Schmiedeknecht <william.schmiedeknecht@thekey.com>
>> *Subject:* Re: Tanzil-Ur-Rehman Muahammad
>>
>>
>>
>> I thought I read her weekly limit is $10k. If that's the case then she
>> should be able to manage.
>>
>>
>>
>> That being said, she's chronically behind so I do support the need to
>> push for another solution here.
>>
>>
>>
>> On Wed, Jun 25, 2025 at 9:38 AM <eclark@thekey.com> wrote:
>>
>> Got it, thank you.
>>
>>
>>
>> Tim- If this clients monthly spend is $10k and she’s using another agency
>> that she’s also paying off, she will never be able to catch up and stay
>> current. She would need to pay $13,750 a month to us alone and nothing to
>> the other agency, for the next 4 months to keep up with current and bring
>> her past due balance to $0.00.
>>
>>
>>
>> We need some sort of payment in bulk or concession on her end to get
>> current.
>>
>>
>>
>>
>>
>> Kind regards-
>>
>>
>>
>> *Elizabeth Clark*
>>
>> Director | *TheKey*
>>
>> Mobile: 619.822.4855
>>
>>
>>
>>
>>
>> *From:* Michelle Hudgins <michelle.hudgins@thekey.com>
>> *Sent:* Tuesday, June 24, 2025 12:30 PM
>> *To:* eclark@thekey.com
>> *Cc:* Timon Page <timon.page@thekey.com>; Lito Delapena <
>> lito.delapena@thekey.com>; William Schmiedeknecht <
>> william.schmiedeknecht@thekey.com>; Timothy Thomas <tt@thekey.com>
>> *Subject:* Re: Tanzil-Ur-Rehman Muahammad
>>
>>
>>
>> The invoices are averaging $2,500.00 weekly.
>>
>>
>>
>> On Tue, Jun 24, 2025 at 3:27 PM <eclark@thekey.com> wrote:
>>
>> How much is her invoice every week currently?
>>
>>
>>
>>
>>
>> Kind regards-
>>
>>
>>
>> *Elizabeth Clark*
>>
>> Director | *TheKey*
>>
>> Mobile: 619.822.4855
>>
>>
>>
>>
>>
>> *From:* Timon Page <timon.page@thekey.com>
>> *Sent:* Tuesday, June 24, 2025 11:52 AM
>> *To:* Michelle Hudgins <michelle.hudgins@thekey.com>
>> *Cc:* Lito Delapena <lito.delapena@thekey.com>; William Schmiedeknecht <
>> william.schmiedeknecht@thekey.com>; Timothy Thomas <tt@thekey.com>;
>> Elizabeth Clark <eclark@thekey.com>
>> *Subject:* Re: Tanzil-Ur-Rehman Muahammad
>>
>>
>>
>> Hey Michelle
>>
>>
>>
>> I reached out to Nimra today and got the following response:
>>
>>
>>
>> *Hello Timon,*
>>
>>
>>
>> *Yes Michelle sent me the clarification and open invoices. *
>>
>> *I've reached my weekly limit of transfers as I was paying the other
>> agency too. *
>>
>>
>>
>> *Next week I'll be paying upto 10k. That's maximum weekly limit.*
>>
>> *Hope that helps.*
>>
>>
>>
>> *Thanks for your patience. *
>>
>>
>>
>> *Nimra Azeem*
>>
>>
>>
>> Best regards,
>> * Timon Page *
>>
>> General Manager, Ontario
>>
>> *Please note my email address has changed:*
>>
>> timon.page@thekey.com
>>
>> Mobile: (437) 223-0841
>>
>> *TheKey.com <https://thekey.com/> *
>>
>>
>>
>> [image: Image removed by sender.] <https://thekey.com/>
>>
>>
>>
>>
>>
>> On Tue, Jun 24, 2025 at 11:52 AM Michelle Hudgins <
>> michelle.hudgins@thekey.com> wrote:
>>
>> Hi Timon,
>>
>>
>>
>> I wanted to give you an update regarding Nimra's past due balance. I've
>> tried reaching out to her via email and text, but haven't received a
>> response. In both communications, I emphasized the need for payment and a
>> consistent payment schedule.
>>
>>
>>
>> Her current past due balance is $15,140.69. Do you have any updates on
>> your end?
>>
>>
>>
>> On Fri, Jun 6, 2025 at 3:44 PM Lito Delapena <lito.delapena@thekey.com>
>> wrote:
>>
>> HI Timon,
>>
>> Definitely frustrating for all parties, appreciate  the update and will
>> keep an eye out on the payment towards invoice 1007135. Come monday if we
>> do not receive further payments we will reach out again via this thread,
>> hopefully they can bring their account current so we close on this balance.
>>
>> Thank you,
>>
>>
>>
>> *Lito Delapena*
>>
>> Customer Contact and Collections Manager | *TheKey*
>>
>> Mobile: 619-722-8561
>>
>>
>>
>> [image: Image removed by sender.] <http://www.thekey.com/>
>>
>>
>>
>>
>>
>>
>>
>> On Fri, Jun 6, 2025 at 11:52 AM Timon Page <timon.page@thekey.com> wrote:
>>
>> As expected, Nimra answered me today. She said she will pay invoice 1007135
>> tonight and the others “after that.” I have asked for a more specific
>> timeline. We will see if she replies.
>>
>>
>> Best regards,
>> * Timon Page *
>>
>> General Manager, Ontario
>>
>> *Please note my email address has changed:*
>>
>> timon.page@thekey.com
>>
>> Mobile: (437) 223-0841
>>
>> *TheKey.com <https://thekey.com/> *
>>
>>
>>
>> [image: Image removed by sender.] <https://thekey.com/>
>>
>>
>>
>>
>>
>> On Fri, Jun 6, 2025 at 12:31 PM Timon Page <timon.page@thekey.com> wrote:
>>
>> Hi Lito
>>
>>
>>
>> Happy Friday to you as well!
>>
>>
>>
>> Yes, this is frustrating for me as well. I have not heard from Nimra
>> recently and I just pinged her again and included the outstanding amounts
>> from the email below. As far as I can ascertain, there are no obstacles in
>> place that would prevent her from paying. I know this situation is far from
>> ideal and I will reiterate the importance of consistency with payments.
>> Michelle and I have spoken about this and we both feel that she tends to
>> use billing errors as an excuse for delayed payments. I am trying to find
>> out who the care coordinator is that handles Tanzil's account for the
>> Ontario government but because of PHIPEA legislation, it is easier said
>> than done.
>>
>>
>>
>> I will update the group as soon as I hear from her. She tends to reach on
>> Fridays so fingers crossed!
>>
>>
>>
>> Best regards,
>> * Timon Page *
>>
>> General Manager, Ontario
>>
>> *Please note my email address has changed:*
>>
>> timon.page@thekey.com
>>
>> Mobile: (437) 223-0841
>>
>> *TheKey.com <https://thekey.com/> *
>>
>>
>>
>> [image: Image removed by sender.] <https://thekey.com/>
>>
>>
>>
>>
>>
>> On Fri, Jun 6, 2025 at 12:11 PM Lito Delapena <lito.delapena@thekey.com>
>> wrote:
>>
>> HI Timon,
>>
>>
>> Happy Friday!
>>
>> Wanted to circle back with you regarding Tanzil, did you happen to hear
>> back from Nirma yet?  We received an e-transfer yesterday evening totaling
>> $245.06 to cover the remaining balance of Invoice 1035515 dated 5/5/2025.
>> However the client has the following invoices below reflecting outstanding
>> with the oldest open invoice 63 days past due.
>>
>>
>>
>> Invoice 1007135 $2,349.34  63 days past due
>>
>> Invoice 1031862 $3,809.86 28 days past due
>>
>> Invoice 1039145 $2,330.59 21 days past due
>>
>> Invoice 1045434 $2,349.34 14 days past due
>>
>>
>>
>> Knowing that there Is a limitation to the $ amount they can send for
>> E-transfers daily, we are continuing to see invoices aged out and no
>> response from Nimra when Michelle reaches out for confirmation of payment.
>> My understanding was that they were going to start making their payments on
>> a regular basis to ensure that they do not fall this far behind, has she
>> expressed any issues to you as to why the payments have not been consistent?
>>
>>
>> Looking forward  to hearing from you, please let me know if you need any
>> additional information
>>
>>
>>
>> Thank you,
>>
>>
>>
>>
>>
>> *Lito Delapena*
>>
>> Customer Contact and Collections Manager | *TheKey*
>>
>> Mobile: 619-722-8561
>>
>>
>>
>> [image: Image removed by sender.] <http://www.thekey.com/>
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 5, 2025 at 2:00 PM Timon Page <timon.page@thekey.com> wrote:
>>
>> Hi Michelle
>>
>>
>>
>> Yes, I too have been trying to get in touch with her to no avail. I will
>> ping her again tomorrow. She tends to respond on Fridays so I’ll let you
>> know if I hear anything.
>>
>> Best regards,
>> * Timon Page *
>>
>> General Manager, Ontario
>>
>> *Please note my email address has changed:*
>>
>> timon.page@thekey.com
>>
>> Mobile: (437) 223-0841
>>
>> *TheKey.com <https://thekey.com/> *
>>
>>
>>
>> [image: Image removed by sender.] <https://thekey.com/>
>>
>>
>>
>>
>>
>> On Thu, Jun 5, 2025 at 4:26 PM Michelle Hudgins <
>> michelle.hudgins@thekey.com> wrote:
>>
>> Hi Timon,
>>
>>
>>
>> Just wanted to check in and see if you've had a chance to speak with
>> Nirma. I reached out to her recently but haven't heard back yet.
>>
>>
>>
>> Her current account balance is $16,353.18, with $13,598.99 currently
>> overdue. To ensure continued service, we need to establish a more
>> consistent payment schedule. If we're unable to do so, we may have to
>> consider a temporary suspension of services.
>>
>>
>>
>> Please let me know your thoughts.
>>
>>
>>
>> Kind regards,
>>
>> *Michelle Hudgins*
>>
>> Collections Analyst 2 | *TheKey*
>>
>> Direct Line:305.452.0760
>>
>>
>>
>> [image: Image removed by sender.] <http://www.thekey.com/>
>>
>>
>>
>>