Re: Consolidating Callrail Setups

From
Mark Warner <itsupport@thekey.com>
To
agraziani@thekey.com
CC
support+id463316@callrailsandbox.zendesk.com, louise@20eight.ca, phil.chanda@thekey.com, itsupport@thekey.com, mheinen@thekey.com, tt@thekey.com
Date
Thu, 23 Mar 2023 14:38:55 +0000
Folder
INBOX
----==_mimepart_641c647f3bcd0_1f02ae7eb978ef47915f4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Understood. =C2=A0Thank you, Daniel! Mark Warner = = On Thu, 23 Mar at 10:22 AM , CallRail Support wrote: = "Hi , Your request (463316) has been updated. To add additional comm= ents, reply to this email. = = = = = Daniel (CallRa= il Support) = Mar 23, 2023, 10:22 AM EDT = Hello! =C2=A0 Due to security purposes, transferring sub-compa= nies between accounts can only be completed by a CallRail representative = and only after it is approved by an administrator from each account. We w= ill request confirmation of the 9-digit account number of the losing acco= unt, the gaining account, and a list of sub-companies or tracking numbers= to be transferred.=C2=A0 =C2=A0 Please let me know if you have any other= questions and I=E2=80=99ll be happy to help! = Thank you, = Daniel Henderson = If you have any questions in the future, remember our Support team is he= re to help! You can reach us at (888) 219-2787 by phone, or by chat at Ca= llRail.com. You can also ask the CallRail community here at=C2=A0support.= callrail.com/hc/en-us/community/topics = = = = = = = = = = IT Support = Mar 23, 2023, 9:01 AM EDT = = = Hi Daniel,=C2=A0 = = With the right training and access level, is combining accounts somethin= g we could do ourselves in the future? =C2=A0If so, I would like visit wi= th you on the steps required to do that as part of this request. = = = Thanks,=C2=A0 = = Mark Warner = = = = = = = = = = = = Daniel (CallRa= il Support) = Mar 22, 2023, 5:14 PM EDT = Hello Alexa,=C2=A0 =C2=A0 Thanks for reaching back out! =C2=A0 = Each sub-company in CallRail has its own unique ID number attached to the= JavaScript snippet. If we transfer the entire sub-company, the JavaScrip= t snippet will remain the same so no changes will need to be made to the = website. =C2=A0 Let me know if you have any other questions and I'll be h= appy to help! = Thank you, = Daniel Henderson = If you have any questions in the future, remember our Support team is he= re to help! You can reach us at (888) 219-2787 by phone, or by chat at Ca= llRail.com. You can also ask the CallRail community here at=C2=A0support.= callrail.com/hc/en-us/community/topics = = = = = = = = = = Alexa Graziani = Mar 22, 2023, 4:52 PM EDT = = Thank you,=C2=A0 = Daniel! = = When it comes to the=C2=A0code on the website, will that need to get upd= ated once we make this change? = = Sincerely,=C2=A0 = = = = = = = = = = Daniel (CallRa= il Support) = Mar 22, 2023, 4:50 PM EDT = Hello Alexa, =C2=A0 Thank you for reaching out to CallRail Supp= ort. My name is Daniel and I will be happy to assist you today! =C2=A0 I'= d be happy to help you with transferring your companies between accounts.= In order to process this request, I will need the 9-digit account number= s of the gaining and losing accounts, the list of companies that you woul= d like to be transferred, and administr

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