--000000000000297d590620376f3d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, If it's ok with you - will find time on calendar to quickly connect. Would like details on VCH clients to determine how we can skip or remove from lists. Thank you! On Tue, Aug 20, 2024 at 9:36=E2=80=AFAM Timothy Thomas wrot= e: > Hi Aileen, > > We seem to still have some VCH clients who are being picked up by the > medallia surveys. We're not including their emails in clearcare but someh= ow > they getting pulled from the careplans. Can we use a tag or something to > block off this subset of clients? > > Thanks! > > ---------- Forwarded message --------- > From: Sharon Speirs > Date: Tue, Aug 20, 2024 at 9:50=E2=80=AFAM > Subject: Fwd: Caregiver Match Report > To: Timothy Thomas > > > > How do we stop the surveys to VCH? > This woman hates everyone as she hates the health care system - I have > talked to her on the phone and already replaced two caregivers > > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: Medallia Feedback > Date: Tue, Aug 20, 2024 at 5:01=E2=80=AFAM > Subject: Caregiver Match Report > To: > > > This report shows how satisfied clients are with each of their caregivers > that have completed a shift in the past 30 days. > > *Caregiver Ambassadors* - Please use this report to manage individual > caregiver performance. > > *Client Success Team* - Clients who leave negative feedback for multiple > caregivers should be prioritized for follow-up, potential re-assessment, > and update of the care plan, and close collaboration with Staffing to > ensure that satisfactory replacement caregivers can be identified. > View My Dashboard > > > Division Region Client Name Link to Response Caregiver 1 Satisfaction > Score Caregiver 2 Satisfaction Score Caregiver 3 Satisfaction Score Careg= iver > 4 Satisfaction Score Caregiver 5 Satisfaction Score Caregiver 6 > Satisfaction Score > > Canada > Canada > Janet (Isabel) Clarke #1486980 > Go to Response > > - > 9 > - > 6 > Canada > Canada > Jenny Herman > Go to Response > > 10 > > --000000000000297d590620376f3d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, If it'= ;s ok with you - will find time on calendar to quickly connect. Would like = details on VCH clients to determine how we can skip or remove from lists. Thank you! On Tue, Aug 20, 2024 at 9:36=E2=80=AFAM Timothy Thomas= < tt@thekey.com > wrote: Hi Aile= en, We seem to still have some VCH clients who are being= picked up by the medallia surveys. We're not including their emails in= clearcare but somehow they getting pulled from the careplans. Can we use a= tag or something to block=C2=A0off this subset of clients? Thanks! ---------- Forwarded message --------- From: Sharon Speirs < sspeirs@the= key.com > D