Re: Mavencare Jira Issues

Good afternoon Tim,

Please see attached as a follow-up to my initial report.

Same issues as before. Now the IT responses mainly consist of "we are
unable to reproduce the issue" and then the tix gets closed/canceled or the
status gets changed to "Pending Training" - not sure what that means!

On the Action Sheet
<https://docs.google.com/spreadsheets/d/1whfQIuRrY0nGEM9n_qP9Ay2xMhRj4OdWuRHMzYqfjQM/edit#gid=0>,
Payroll-Adjustment tab, you can see how the ongoing booking sets errors
have affected caregiver payroll (under payments resulting in very upset
employees). Ali can also speak to rebates/refunds we had to issue to
clients/families who were overcharged for duplicate bookings or rate
increases that were charged earlier than scheduled start dates.

Lastly, I'm still having to spend a lot of time verifying caregiver check
in/outs because they are unable to check in/out (one or both) themselves.
Vince said caregivers should be able to still complete their tasks.
However, I've had a few caregivers report they are unable to. This is a
major problem, as we cannot get updates from them if this is indeed
the case.

Best,

Taneshia