--000000000000d8d3e105e6fdd0a9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I would say the majority of the US offices (probably 90-95%) actually use the Ring All Simultaneously feature for their intake ring groups. A lot of US locations also use Frax for intakes once they get on 8x8 as well and then the Ring Group doesn=E2=80=99t quite matter since intakes are directly forwarded to Frax but I=E2=80=99m pretty sure most US offices with local in= take ring groups that are not yet on Frax use the Ring All feature, likely to heighten their chances of someone answering immediately. On Wed, Aug 24, 2022 at 6:05 AM Timothy Thomas wrote: > Hi Isabelle, I'm leaning towards priority Ring Order however I'm curious > how other offices in the US are handling it with the rollout of the > standard model and the Care Solutions intake specialist. Are they using t= he > priority feature? I just want to be sure callers aren't waiting too long = to > get a live person. > > Thanks > Tim > > On Tue, Aug 23, 2022 at 5:40 PM Isabelle La wrote: > >> No problem, he will be added for Vancouver come this weekend so it's set >> to go live for Monday. All 3 locations are set to a Ring-All setting so >> they will ring all users in that Ring Group at the same time. If you wan= t >> to set up a priority Ring Order, it would have to be modified to the >> Sequential Ring Type so let me know if you need that modified or kept as= -is >> on the Ring-All setting for now. >> >> On Tue, Aug 23, 2022 at 2:21 PM Timothy Thomas >> wrote: >> >>> Yes, that is correct, added and in priority for all three markets. >>> >>> Thanks Isabelle! >>> Tim >>> >>> On Tue, Aug 23, 2022 at 5:07 PM Isabelle La wrote: >>> >>>> Hi Tim, >>>> >>>> I just checked the systems and currently, I do see that Dennis is >>>> actually already on the Ring Group to answer New Inquiry calls for Sit= es: >>>> Winnipeg and Calgary. I will set a reminder to add him to the Vancouve= r New >>>> Clients Ring Group some time over the weekend so come Monday, he will = be on >>>> the Ring Group as well. To be clear, you don't want any of the other u= sers >>>> removed, just so Dennis is added, correct? >>>> >>>> >>>> >>>> On Tue, Aug 23, 2022 at 1:30 PM Timothy Thomas >>> tt@homecareassistance.com> wrote: >>>> >>>>> Isabelle, >>>>> >>>>> Beginning next week, Dennis Fancy will be the care solutions manager >>>>> for 3 offices, Vancouver Calgary and Winnipeg. We will need him as fi= rst in >>>>> line for new client inquiries. >>>>> >>>>> Thanks >>>>> Tim >>>>> >>>>> On Tue, Aug 23, 2022 at 4:14 PM Carolina Orosa >>>>> wrote: >>>>> >>>>>> Hi Isabelle, >>>>>> >>>>>> We would like to add another team member to the 8x8 system please. >>>>>> His name is Robin Behl - rbehl@homecareassistance.com. His mobile is >>>>>> 604-652-1558. He is our weekend on-call manager and so doesn't have = an >>>>>> extension on our regular number. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Carolina >>>>>> >>>>>>