--Apple-Mail=_6CF029DD-6487-4EC8-A841-BBEE3A2D1D4C Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Can you translate for me? Tim Thomas Home Care Assistance (Montr=C3=A9al) 4464 Ste. Catherine Ouest Westmount, Qu=C3=A9bec H3Z 1R7 Tel: 514 907 5065 <> Fax: 514 907 5067 <>=20 tthomas@homecareassistance.com www.homecareassistancemontreal.ca www.facebook.com/hcamontreal www.twitter.com/hcamontreal > Begin forwarded message: >=20 > From: "Goheen, James" > Subject: RE: Ceridian Powerpay XML documents (Ceridian Case# 15262513 = ) > Date: November 23, 2016 at 12:05:15 PM EST > To: Jordan Schiff > Cc: "tthomas@homecareassistance.com" , = "Ryer, Holly" >=20 > Good morning Jordan, Tim, and Holly (Holly, see the note for you = specifically at the end), > =20 > As mentioned during our chat last Friday, the Powerpay platform on = which Tim's payroll runs can accept only XML data. Perhaps when I said = XML, you had XLS in mind? > =20 > At any rate, the only way the payroll can accept CSV-formatted files = is if the account is upgraded to the "Powerpay Plus" platform, as that = version has some expanded functionality, including an interface for = setting up field-order requirements for a desired import. > =20 > Since I'm not a support team member, I wouldn't have details for Tim = about the upgrade; I would refer him back to Holly Ryer of the Customer = Care team, to get more info if it's to be investigated as a possibility. > =20 > As I also mentioned during our call (I mention this here for Tim's = benefit), if a Powerpay Plus account wants to setup their account with = CSV-formatted imports, there is then no need to go through my process of = approving ClearCare as an import vendor; it's simply a matter of working = with the Customer Care team here to configure the order of fields = desired for import in the Powerpay Plus application, which would then be = communicated back to your team for setup of the data being exported = from your system. I have no role in that setup, and testing the setup is = =E2=80=93 so I'm told =E2=80=93 a matter between the customer and our = customer service people. > =20 > Note to Holly: would you mind to follow-up with Tim, and if = appropriate escalate to whomever can speak to the issue of upgrades? = Since I'm not in the same pool as you I don't know if you have that = information directly, or if it needs to come from someone else; I just = don't want to speak for anyone else. Thanks! > =20 > James Goheen | Data Integration Team | Ceridian HCM > Ph: 905-947-7423 | www.ceridian.ca > =20 > From: Jordan Schiff [mailto:jschiff@clearcareonline.com = ]=20 > Sent: Wednesday, November 23, 2016 11:22 AM > To: Goheen, James > > Cc: tthomas@homecareassistance.com = ; Ryer, Holly = > > Subject: Re: Ceridian Powerpay XML documents (Ceridian Case# 15262513 = ) > =20 > Hi James,=20 > I think there may have been some confusion about our output file from = ClearCare. We export either a CSV, XLS or TXT file th