--0000000000006bfb61063170b398 Content-Type: text/plain; charset="UTF-8" All, In an effort to simplify the execution of our new retention metric and ensure we are accounting for accepting Tier 3 business we are going to make the following modifications: - Changing the Tier 4 premium from a percentage to a flat dollar amount (from 25% to $5). - In an effort to ensure there is no hesitation to take a Tier 3 client we have reduced the target to earn keys. Tier 3 clients will likely need more care in the future, convert to long term 23% of the time and are good for billable hours and revenue. - Added additional points around the *why.* Please use the revised plan document here for reference (changes have been highlighted in yellow). Do not hesitate to reach out if you have any questions or need further clarification. Have a great weekend! Melissa and Ashley --0000000000006bfb61063170b398 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All, In an effort to simplify the execution of our ne= w retention metric and ensure we are accounting for accepting Tier 3 busine= ss we are going to make the following modifications: Changing the Tier 4 premium fr= om a percentage to a flat dollar amount (from 25% to $5). In= an effort to ensure there is no=C2=A0hesitation to take a Tier 3 client=C2= =A0 we have reduced the target to earn keys. Tier 3 clients will likely nee= d more care in the future, convert to long term 23% of the time and are goo= d for billable hours and revenue. Added additional points around the why. Please use the revised plan document here =C2=A0for reference (changes have been highlighted in= yellow). Do not hesitate to reach out if you have= any questions or need further=C2=A0clarification. Have a great weekend! Melissa and Ashley = --0000000000006bfb61063170b398--