--000000000000b85daf05d61c8483 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy Thank you for submitting your support request to replace the images. Your request has been reviewed and assigned to Ian (copied here) and the support team for scheduling as soon as possible. At this time we will allocate 0.50 hours/30 minutes in your bank of support hours for this activity. Upon resolution, any unused time will be returned to your bank of hours and we will advise you of your new balance. Today, your current bank balance is 1.5 hours. We do not anticipate any complications but should additional information or clarification be required during this process a team member will be in touch. We will aim to have this request resolved within two business days. You can track the progress of your request here: https://portal.u7solutions.com/activity/home-care-assistance/replace-images= -homecareassistancemontrealca-montrealsoinsadomicileca Thank you, Sheri [image: U7 Support] U7 Support U7 SOLUTIONS | Make the web work for you t: 1-888-236-1467 m: 613-203-1400 123 Slater (6th floor), Ottawa, ON K1P 5H2 https://www.u7solutions.com [image: LinkedIn button] [im= age: Twitter button] [image: Facebook button] [image: Email list subscription] On Fri, Jan 21, 2022 at 11:22 AM Timothy Thomas wrote: > Hi guys, > > We have an issue that's coming up as our head office is shutting down an > old server. Please see the information below. > > Is it possible for you to please download and re link those images on our > website to a local host? > > Thanks! > Tim > > On Fri, Jan 21, 2022 at 1:00 PM Ken Valinote (Web Support) dev@homecareassistance.com> wrote: > >> Hi Timothy, >> >> Thanks for the update! We are aiming for February 1st. >> >> I believe the only external images are the ones in the screenshots. >> >> Please feel free to download them and upload to your website/server. >> >> Please let me know if you have any questions. >> >> Best, >> >> Ken Valinote >> Web Developer, Home Care Assistance >> homecareassistance.com >> 221 Main St #520 , >> San Francisco, CA 94105 >> >> >> On Jan 21, 12:39 PM, Alexa Graziani wrote: >> >>> I hope you had a lovely vacation! :) >>> >>> Totally understand, I'll let Ken take it from here. >>> >>> >>> Attachment: >>> inline-721949333.png >>> >>> inline-1829294158.png >>> >>> unnamed__1_.png >>> >>> unnamed__2_.png >>> >>> >> >> On Jan 21, 12:37 PM, Timothy Thomas wrote: >> >>> Hi Alexa and Ken, >>> >>> Yes I did, sorry about the delay in responding. Still catching up from >>> my vacation. >>> >>> How much time do we have until the shutdown? I'll get on this asap. >>> >>> Thanks! >>> Tim >>> >>> >>> Attachment: >>> inline-721949333.png >>> >>> inline-1829294158.png >>> >>> unnamed__1_.png >>> >>> unnamed__2_.png >>> >>> >> >> On Jan 21, 12:35 PM, Alexa Graziani wrote: >> >>> Hi Ken, >>> >>> Thanks for letting me know! We use the bottom set on our website, so yo= u >>> should be able to pull those