--0000000000006c3ab4063a108549 Content-Type: multipart/alternative; boundary="0000000000006c3ab3063a108547" --0000000000006c3ab3063a108547 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Sales Nation, Thank you to all who were able to be on today's call. Congratulations to all of our top producers and those who made large strides in June. *Mandatory Recording for those who Missed It* If you missed this session, it is mandatory that you take time to review the recording and Support Group Training. - Recording Here - Attendance Here - Slides Here =F0=9F=8E=AF Strategic Objectives - Deliver emotional and educational support to residents and families facing aging challenges, isolation, and cognitive decline. - Position TheKey as the trusted care partner embedded in the community=E2=80=94not just a vendor. - Utilize Group Feedback Reports to drive Meaningful Meetings with key decision makers. Reviewing resident and family satisfaction and resident= s who may need home care. - Create a direct pipeline to high-intent consumers and their families through regular engagement. With the goal of Tier 1 clients. - Strengthen partnerships with SLCs by helping them differentiate and retain residents. *Become a Support Group Facilitator: Next Steps* [image: Screenshot 2025-07-16 at 10.04.59=E2=80=AFAM.png] Step 1: Attend or Watch the Recorded Training You must either join the live training or watch the recording. Step 2: Review the Support Group Playbook HERE This manual outlines the principles of effective, person-centered group facilitation. It covers setting expectations, ground rules, creating emotional safety, and handling common challenges. It also includes the Promotional and Invitation Flyer Templates Instructions . Step 3: Conduct a Practice Group Gather 2=E2=80=933 fellow HCLs or team members and run a mock 15=E2=80=9320= minute session using any of the discussion prompts in this guide. Choose a group type (Dementia Support, Lifestyle Change, or Loneliness Prevention), use your Facilitator Guidelines, and go through one of the monthly prompt examples for a support group type, found under Full Discussion Prompt Sets at the bottom of the playbook. Step 4: Reflect and Submit Your Training Reflections by End of July After your mock session, respond to the three prompts below and email your responses to Jackie Summers at LetsTalk@thekey.com with the subject line =E2=80=9CSupport Series Training.=E2=80=9D Reflection Prompts to Email to LetsTalk@thekey.com Post-Practice: - What did you notice about how the prompts shaped the conversation? - What strategies did you use to make the space feel emotionally safe and welcoming? - What would you do differently next time to improve the experience for participants? We=E2=80=99re excited to support you in offering this meaningful program to= our senior living partners! Jackie Summers Director of Sales Operations 951