Re: Henry Padulo Credit Card Info

Payment was successful. I posted payment to the client account.

Only open invoice now is the 9/25/23 invoice per your directive.

On Wed, Sep 27, 2023 at 11:37 AM Timothy Thomas <tt@thekey.com> wrote:

> Yes, that's correct.
>
> On Wed, Sep 27, 2023 at 11:36 AM Vashon Palloo <vashon.palloo@thekey.com>
> wrote:
>
>> Please confirm if this is the credit card info I need to be using.
>>
>> [image: image.png]
>>
>> On Wed, Sep 27, 2023 at 10:42 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> I was just advised that the balance of $8529.42. can now be run on the
>>> credit card. Please let me know if it goes through.
>>>
>>> Thank you
>>>
>>> On Mon, Sep 25, 2023 at 11:22 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Thanks
>>>>
>>>> On Mon, Sep 25, 2023 at 10:54 AM John Janiga <john.janiga@thekey.com>
>>>> wrote:
>>>>
>>>>> Hello Tim,
>>>>>
>>>>> I spoke with Ricky and he is meeting with his fathers lawyer tomorrow
>>>>> to discuss payment issues with banker David Pierre.
>>>>>
>>>>> He states he will call me after the meeting with updates.
>>>>>
>>>>> I did alert him to the set deadline being Monday 10.2 for possible
>>>>> service interruption if payment was not received.
>>>>>
>>>>> I'll keep you posted.
>>>>>
>>>>> *John Janiga*
>>>>> Senior Accounts Receivable Specialist
>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>> *408-647-7538 *
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Sep 25, 2023 at 8:53 AM John Janiga <john.janiga@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hello Timothy,
>>>>>>
>>>>>> I will reach out to Ricky today and inform him of the set timeline
>>>>>> for service suspension. Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>> *John Janiga*
>>>>>> Senior Accounts Receivable Specialist
>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>> *408-647-7538 *
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Sep 25, 2023 at 8:49 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Thanks John, Please let rickie know that we will pull service next
>>>>>>> Monday if no payment is received by then. Thank you.
>>>>>>>
>>>>>>> On Mon, Sep 25, 2023 at 8:02 AM John Janiga <john.janiga@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello Timothy,
>>>>>>>>
>>>>>>>> I have not heard anything from the banker David Pierre
>>>>>>>> regarding payment.
>>>>>>>>
>>>>>>>> *John Janiga*
>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>> *408-647-7538 *
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Sep 22, 2023 at 9:06 AM Timothy Thomas <tt@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Good morning,
>>>>>>>>>
>>>>>>>>> Any updates on Padulo? If not we will start the process of cutting
>>>>>>>>> service again.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> On Tue, Sep 19, 2023 at 12:23 PM John Janiga <
>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Team,
>>>>>>>>>>
>>>>>>>>>> I have left another message for David Pierre ( Banker ) on his
>>>>>>>>>> direct line  514-277-2134
>>>>>>>>>>
>>>>>>>>>> Ricky states he has not responded to his requests either. I
>>>>>>>>>> expressed urgency in needing to hear back from him.
>>>>>>>>>>
>>>>>>>>>> Hopefully he will respond.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>> *John Janiga*
>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>> *408-647-7538 *
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Sep 19, 2023 at 11:59 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> I have emailed Ricky's sister who helped us get a resolution
>>>>>>>>>>> last time. Stay tuned for an update.
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Sep 19, 2023 at 11:39 AM John Janiga <
>>>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Sumira,
>>>>>>>>>>>>
>>>>>>>>>>>> I just spoke with Ricky Padulo and I requested a direct line
>>>>>>>>>>>> for the banker in charge of his fathers payments.
>>>>>>>>>>>>
>>>>>>>>>>>> He stated he will call me back with that number once he arrives
>>>>>>>>>>>> back home, he was driving.
>>>>>>>>>>>>
>>>>>>>>>>>> I will call the banker again today and try to get this
>>>>>>>>>>>> resolved.
>>>>>>>>>>>>
>>>>>>>>>>>> If no response is received by end of day, I think we should
>>>>>>>>>>>> move forward in suspending care and I will recommend this to Gerard (
>>>>>>>>>>>> collections manager )
>>>>>>>>>>>>
>>>>>>>>>>>> I will report back once I have made another attempt to contact
>>>>>>>>>>>> the banker and advise on next steps.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you,
>>>>>>>>>>>> *John Janiga*
>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>>>> *408-647-7538 *
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Sep 19, 2023 at 11:20 AM Sumira Suthesan <
>>>>>>>>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi John,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Henry Padulo is still receiving services, they owe $8529.42.
>>>>>>>>>>>>> The credit card has been declining since August 9, 2023.
>>>>>>>>>>>>>
>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Sumira Suthesan*
>>>>>>>>>>>>> Accounts Receivable Specialist
>>>>>>>>>>>>> T: 438-230-3887 ext.1070006
>>>>>>>>>>>>> www.TheKey.com <http://www.thekey.com/>
>>>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Sep 19, 2023 at 8:15 AM John Janiga <
>>>>>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello Vashon,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Is this client still active and receiving services ?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> If so, we may want to suspend services until payment is made.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *John Janiga*
>>>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>>>>>> *408-647-7538 *
>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Sep 19, 2023 at 11:14 AM John Janiga <
>>>>>>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello Vashon,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I have not, Ricky ( Son ) stated he sent the invoices to the
>>>>>>>>>>>>>>> banker for approval.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I cannot get a call back from the banker David Pierre.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *John Janiga*
>>>>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>>>>>>> *408-647-7538 *
>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Sep 19, 2023 at 11:11 AM Vashon Palloo <
>>>>>>>>>>>>>>> vashon.palloo@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi John,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The CC for this client has declined. Did you get a response
>>>>>>>>>>>>>>>> back from the bank?
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Vashon Palloo*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> vashon.palloo@thekey.com
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Tim Thomas
>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Tim Thomas
>>>>>>>>> Head of Canada Division
>>>>>>>>> *Please note my email has changed:*
>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>> (514) 591-9387
>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>>
>> --
>>
>> *Vashon Palloo*
>>
>> Senior Accounts Receivable Specialist
>>
>> vashon.palloo@thekey.com
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>


-- 

*Vashon Palloo*

Senior Accounts Receivable Specialist

vashon.palloo@thekey.com

[image: TheKey] <https://homecareassistance.com/>