--000000000000b60c170605f3cef7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Wes, Thank you for sharing this information. Either we were given incorrect information when we started the company in 2017, or the WRHA policy changed. In any event, my sincerest apologies. Your family's case was unique in that you were receiving both government and private support. Other families we work with have done one or the other. But of course, I understand that this was the best scenario given your mom's care needs. Thank you for your patience and understanding. Wishing you all the best. Dennis Fancy, BSP Care Solutions Manager TheKey.ca [image: TheKey] On Fri, Sep 22, 2023 at 9:02=E2=80=AFAM wesjohn wrote: > Hi Tim. > Ok. Thanks for your time. > > Wes > > Smile, God loves you. > "The Lord bless you and keep you." Number 6:24 > > ------------------------------ > *From: *"Timothy Thomas" > *To: *"wesjohn" > *Cc: *"Dennis Fancy" , "Ali Malik" ali.malik@thekey.com>, "Brian Boxall" > *Sent: *Friday, September 22, 2023 8:02:16 AM > *Subject: *Re: Tax Invoices 2022 > > Hi Wes, > I verified with our account department and given the timetable they > recommended you file the request yourself using the form I provided to > reclaim the taxes. > > We've closed our financial years for these periods and it is a big > endeavour to make these changes. > > So sorry about that, > Best > Tim > > On Thu, Sep 21, 2023 at 11:47=E2=80=AFAM wesjohn wrote: > >> Hi Dennis. >> Thanks for your response. According to the item below, it references >> both: Homecare service supplied by the government or payment by governm= ent >> for home care service (see below). I just got off the phone with a GST >> agent (twice) and both advised that I don't have to be receiving any fun= ds >> (subsidized) from the government to qualify for GST exemption. Publicly >> funded means provided by the government as part of the regular health ca= re >> program. The number I phoned is 1-800-959-8287. >> >> >> Wes >> >> Smile, God loves you. >> "The Lord bless you and keep you." Number 6:24 >> >> ------------------------------ >> *From: *"Dennis Fancy" >> *To: *"wesjohn" >> *Cc: *"Ali Malik" , "Brian Boxall" > bboxall@thekey.com>, "Timothy Thomas" >> *Sent: *Thursday, September 21, 2023 9:27:20 AM >> *Subject: *Re: Tax Invoices 2022 >> >> Hi Wes, >> Thank you for clarifying. Unfortunately, only families who receive* >> government funding* to subsidize their private home care services are >> exempt from paying the GST. I have looked into this in great detail and >> whomever you spoke with was misinformed or it was not communicated in a >> clear manner. It has always bothered me that we have to charge our priva= te >> paying clients 5% GST but it is legislation. I hope this helps and I am >> happy to speak with you if you require further clarification. >> >> Sincerely, >> >> Dennis Fancy, BSP >> Care Solutions Manager >> >> TheKey.ca >> >> [image: TheKey] >> >> On Wed, Sep