--000000000000e4e5380616887efa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That would be really helpful because as of right now there's no way to indicate a closed office in SF, we've been just adding to a notes field how the agents should handle calls and it varies by office. Also @Audra Williams and one time Greenville and Clemson were merged into Columbia. Are Greenville and Clemson still open? I did verify Chelsea got zips out of Columbia and Charleston. Thanks! GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Sat, Apr 20, 2024 at 7:59=E2=80=AFAM Phil Chanda wrote: > Hi everyone, > > Can we get a list of all closed locations in the last 12 months? This way= , > we can ensure that we factor in locations like Charleston, etc. and we ca= n > double check to make sure that we don=E2=80=99t have any outliers. > > Thanks, > Phil > > On Sat, Apr 20, 2024 at 10:55=E2=80=AFAM Audra Williams wrote: > >> Thanks Gabrielle! You=E2=80=99re the best! >> >> I agree that we need to make some quick adjustments. Thankfully Chelsea >> was able to remove Charleston and Columbia zip codes for us. >> >> I am also hopeful that we can get the zip/postal code list cleaned up >> quickly to make certain we are identifying prospects that are in our >> service areas and moving them to clients!! >> >> Thank you for all your efforts on this. It=E2=80=99s greatly appreciated= ! >> >> Best, >> Audra Williams >> Director, Divisional Operations >> *Please note my email has changed:* >> audraw@TheKey.com >> >> (425) 757-7027 >> TheKey.com >> [image: TheKey] >> >> On Apr 20, 2024, at 7:44=E2=80=AFAM, Gabrielle Wolfe = wrote: >> >> =EF=BB=BF >> I can 100% yep. We'll just be talking about the specific requirements >> for the SF team to action, like making sure we're using the correct form= at >> for the upload template, the timing of the update, and talking through h= ow >> we will validate after they push the change. As well, we may decide to >> push some updates in advance of the list being 100% perfect, like removi= ng >> Charleston and Columbia zip codes so my agents and web forms aren't maki= ng >> false promises to potential clients for an area we no longer service. >> >> GW >> >> Gabrielle Wolfe >> >> * Head of Contact Center* >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Sat, Apr 20, 2024 at 7:40=E2=80=AFAM Audra Williams wrote: >> >>> Thanks for that clarification; Gabrielle! >>> >>> My only callout would be we would want to make certain that the ZIP Cod= e >>> and postal code list is absolutely clean prior to putting it back into >>> salesforce. >>> >>> I would also like to hear this process on Monday. Can you make sure I a= m >>> on the invite? >>> >>> Best, >>> >>> Audra Williams >>> Director, Divisional Operations >>> *Please note my email has changed:* >>> audraw@TheKey.com >>> >>> (425) 757-7027 >>> TheKey.com >>> [image: TheKey