--0000000000006677e105f8f2d59d Content-Type: text/plain; charset="UTF-8" Hi Timothy, Reminder that we are implementing our new pricing as of 4/10. We are relying on your client facing team to quote properly using the new market rates discussed. Reminder, we are no longer utilizing the volume discounting pricing, so the only rates available are the market rate and the complex rate. Training on talking points related to any of the rate situations are below: https://drive.google.com/file/d/11lZK2nH9XDfdL770LIYK8aS-pBIOSkUX/view Your team must fill in the appropriate rates in the new CCA, and you can access both the billing and pay rates that are to be utilized as new default options in ClearCare. Your client facing team must turn on overtime settings individually for each client, to ensure proper calculation of overtime billing. As a reminder, all new clients are participating in these rates unless provided on a PREFERRED PARTNER LIST from both Matt Neal and Paul Kahn. If a referral partner is not on that list, it is not subject to any special exclusions. These should all be notated with the ClearCare Tag for Partner Rate Exception by your client facing team. Reminder, your rate cards are: Sub - Markets Region Market Rate Complex Rate Volume Rate Market CG Wage Complex CG Wage Montreal Canada $37 $42 $ 17.50 $ 19.50 Toronto Canada $37 $42 $ 17.50 $ 19.50 Toronto Suburbs Canada $40 $46 $ 18.50 $ 21.50 Winnipeg Canada $36 $41 $ 17.00 $ 19.00 Calgary Canada $37 $42 $ 17.50 $ 19.50 Vancouver Canada $40 $46 $ 18.50 $ 21.50 In order to hit our margin target, we need to make sure that we match our market CG wage to all situations with the market or volume rate. We can only use the complex CG wage when we are also obtaining the complex client rate. There is a $0.50 or $1.00 increase option on the caregiver rate, to be used on an exception basis with RD approval (note it in ClearCare with a comment from the RD only, not a comment from team member describing RD approval); if we use it more than a minority of the time, the situation will be flagged. Finally, our goal is to drive our unbillable OT down to 0%, with a small buffer still remaining (5%) for the time being. If we can accomplish these things in parallel, we can achieve a 50% caregiver margin in the market. If we cannot achieve a 50% margin in this strategy due to lack of adherence on pay rates or missed targets on OT, it will result in a necessary increase in your market and complex rates to compensate (e.g. $37 market rate becomes $40 market rate). Aileen (CCed) is participating to ensure proper implementation, understanding, and compliance as we launch this project. Please include her as CC in your communications with regional managers and/or team. Good luck with the implementation and please let me know if there are any questions as we go along. Best, Chen -- *Chen Xie*CSO | *TheKey*650-208-2390 [image: TheKey] --0000000000006677e105f8f2d59d Content-Type: text/html; charset="UTF-8" Content-Transfe