Re: Region of Waterloo Home Support Services Agreement

Hi Matilda,

I was able to connect with our client solutions team and the hourly rate is
$38.50

Kind regards,

Cheryl

On Mon, Feb 5, 2024 at 9:55 PM Matilda Kress <makress@regionofwaterloo.ca>
wrote:

> Hi All
>
> Just wondering if there is still an interest to pursue this.
>
> Hope you are all doing well!
>
> Matilda
>
>
>
> *From:* Timothy Thomas <tt@thekey.com>
> *Sent:* January 25, 2024 2:50 PM
> *To:* Matilda Kress <makress@regionofwaterloo.ca>; Cheryl Cartwright <
> ccartwright@thekey.com>
> *Cc:* Jesse Clark <JClark@regionofwaterloo.ca>
> *Subject:* Re: Region of Waterloo Home Support Services Agreement
>
>
>
> ***EXTERNAL ALERT** This email originated from outside the Region of
> Waterloo. *
>
> Hi Matilda,
>
>
>
> I've cc'd my colleague @Cheryl Cartwright <ccartwright@thekey.com> who
> oversees the Ontario market. I'll be travelling for the next two weeks so
> Cheryl will work with our team here to collect that information and get
> back to you.
>
>
>
> I look forward to working with you soon!
>
> Best,
>
> Tim
>
>
>
> On Thu, Jan 25, 2024 at 12:47 PM Matilda Kress <
> makress@regionofwaterloo.ca> wrote:
>
> Hi Tim
>
> We’ve been working with our legal team to complete the agreements in order
> to have your organization on boarded to provide support through our Home
> Support Services Program.
>
> The legal team requires a few more pieces of information that I do not
> have. The are requesting the following to finalize the agreements:
>
>
>
> 1)      Contact person and info for the notice provision (section 26- see
> below)
>
> *26.       Notice*
>
>
>
> *(a)        Any notice given by the Provider to the Region under this
> Agreement or any other document as prepared by the Provider for the Region
> shall be served personally or by sending same by regular letter mail or
> facsimile to:*
>
>
>
> *The Regional Municipality of Waterloo*
>
> *Seniors’ Services*
>
> *Attn: Julie Wheeler, Director, Seniors’ Services*
>
> *245 Franklin Street North, Kitchener, Ontario, N2A 1Y5
> <https://www.google.com/maps/search/245+Franklin+Street+North,+Kitchener,+Ontario,+N2A+1Y5?entry=gmail&source=g>*
>
> *email: jwheeler@regionofwaterloo.ca <jwheeler@regionofwaterloo.ca>*
>
>
>
> *or such other address as the Region may from time to time designate by
> written notice to the Provider.*
>
>
>
> *(b)        Any notice given by the Region to the Provider under this
> Agreement or any other document as prepared by the Region for the Provider
> shall be served personally or by sending same by regular letter mail or
> facsimile to:*
>
>
>
> *Your org name.*
>
> *Attn: XXX XXXX , **CEO/President*
>
> *Address,*
>
> *City, Province, **Postal code*
>
>
>
> *E-mail:  *
>
>
>
> *or such other address as the Provider may from time to time designate by
> written notice to the Region.*
>
>
>
> *(c)        Any notice given under this Agreement shall be deemed to have
> been served, in the case of personal service or facsimile, on the day it
> was served, and in the case of service via regular letter mail, on the
> third day next, following the day on which it was posted.*
>
>
>
> 2)      WSIB clearance certificate;
>
> 3)      Certificates of Insurance to demonstrating required coverage
> (Section 15- see below)
>
>
>
> *15.       Insurance*
>
>
>
> It is the responsibility of the Provider and their Insurance Broker to
> review all potential operations and exposures to determine if the coverage
> and limits noted below are sufficient to address all insurance related
> exposures presented by the specifications of the Project, Work or Supply.
> The Provider shall insure its undertaking, business and equipment under the
> following coverage so as to protect and indemnify and save harmless the
> Region:
>
>
>
> a.) *General Liability Insurance*: The Provider shall maintain liability
> insurance acceptable to the Region throughout the term of this Agreement
> from the date of commencement of work until one year from the date of
> substantial performance of work. Coverage shall consist of a comprehensive
> policy of public liability and property damage insurance, with all
> applicable coverage extensions/endorsements available, in an amount of not
> less than $2,000,000 per occurrence. Such insurance shall name *the
> Region *and any other person or party identified in the contract
> documents, as an additional insured with a cross liability endorsement and
> severability of interests provision. The policy SIR/deductible shall not
> exceed $100,000 per claim (unless approved by risk management) and if the
> policy has an aggregate limit, the amount of the aggregate shall be double
> the required per occurrence limit. A combination of primary coverage plus
> umbrella or excess liability insurance may be used.
>
>
>
> b.) *Owned and Non-Owned Automobile Liability Insurance*: The Provider
> shall maintain liability insurance on all Owned, Non-Owned and Leased
> Automobiles used in the performance of this work to a limit of $2,000,000
> per occurrence throughout the term of this Agreement from the date of
> commencement of work and until one year after the date of substantial
> performance of work.
>
>
>
> c.) *Professional Liability Insurance*: The Provider shall take out and
> keep in force until three (3) years after this Agreement is no longer in
> effect, Professional Liability insurance acceptable to the Region in the
> amount of no less than $2,000,000 per claim providing coverage for acts,
> errors and omissions arising from their professional services performed
> under this Agreement. The policy SIR/deductible shall not exceed $100,000
> per claim (unless approved by risk management) and if the policy has an
> aggregate limit, the amount of the aggregate shall be double the required
> per claim limit.
>
>
>
> (d.)  *Comprehensive Crime Insurance*: The Provider shall take out and
> keep in force until this Agreement is no longer in effect, a Comprehensive
> Crime Insurance policy to cover the Agency from one or more Fraudulent or
> Dishonest Acts committed by an employee or volunteer, acting alone or in
> collusion with others.  Coverage shall be underwritten on an “Employee
> Dishonesty Coverage – Form “A” to a limit of not less than $25,000.00.
>
>
>
> e.) *Provisions: * Prior to commencement of work the Provider shall
> forward Certificates of Insurance acceptable to the Region evidencing this
> insurance with the executed Agreement and thereafter on or prior to the
> expiry of the insurance coverage. These Certificates shall state that
> coverage will not be suspended, voided, cancelled, reduced in coverage or
> in limits which may affect required coverage under the Agreement except
> after thirty (30) days prior written notice by certified mail to the Region.
>
> It is also understood and agreed that in the event of a claim any
> deductible or self-insured retention (SIR) under these policies of
> insurance shall be the sole responsibility of the Provider and that this
> coverage shall preclude subrogation claims against the Region and any
> other person insured under the policy and be primary insurance in
> response to claims. Any insurance or self-insurance maintained by the
> Region and any other person insured under the policy shall be considered
> excess of the Provider's insurance and shall not contribute with it. The
> minimum amount of insurance required herein shall not modify, waive or
> otherwise alter the Provider’s obligation to fully indemnify the Region
> under this Agreement.
>
>
>
> The Region reserves the right to modify the insurance type and limits of
> coverage requirements as deemed suitable. If the Region requests to have
> the amount of insurance increased or to obtain other special insurance for
> this Project then the Provider shall endeavour forthwith to obtain such
> increased or special insurance at the Region’s expense.
>
>
>
> f.) *Third Party* * Claim Process:*
>
>
>
> The Region’s claims process for Third Party claims is to refer the
> claimant directly to the Provider and to leave the resolution of the claim
> with the Provider. This applies regardless of whether or not it is an
> insured loss.
>
>
>
> Nothing herein shall limit the right of the Region to investigate and
> resolve any such claims notwithstanding the response of the Provider and/or
> its Insurer and to seek indemnification from the Provider or to exercise
> any other rights under the Contract.
>
>
>
> The Region may, without breaching this contract, retain from the funds
> owing to the Provider an amount that, as between the Region and the
> Provider, is equal to the balance in the Region’s favour of all outstanding
> debts, claims or damages, whether or not related to this contract.
>
>
>
> 4)      Confirmation of the hourly rate inclusive of tax;
>
> 5)      Name, position and email of the signatory for the organization,
> as we will send the agreement out for signature using Docusign.
>
>
>
> If you have any questions please don’t hesitate to ask.
>
> Thank you
>
> <https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street,+North+%0D%0A+Kitchener,+ON,+N2A+1Y5?entry=gmail&source=g>
>
> Matilda
> <https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street,+North+%0D%0A+Kitchener,+ON,+N2A+1Y5?entry=gmail&source=g>
>
>
>
> Matilda Kress
>
> My pronouns are: she/her
>
> Manager, Community Programs, Seniors’ Services
>
> Community Services, Region of Waterloo
>
> 247 Franklin Street, North
> <https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street,+North+%0D%0A+Kitchener,+ON,+N2A+1Y5?entry=gmail&source=g>
>
> Kitchener, ON, N2A 1Y5
> <https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street,+North+%0D%0A+Kitchener,+ON,+N2A+1Y5?entry=gmail&source=g>
>
> (p) 519 893-8494 Ext. 6370
>
> (c) 519 501-9651
>
> we serve, we engage, we inspire
>
>
>
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>
>
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>
>
>
>
>
> --
>
> *Tim Thomas*
>
> Head of Canada Division
>
> *Please note my email has changed:*
>
> tt@TheKey.com <tt@thekey.com>
>
> (514) 591-9387
>
> *TheKey.ca <https://www.thekey.ca/>*
>
> [image: TheKey] <https://www.thekey.com/>
>
>
>