This is a multipart message in MIME format. ------=_NextPart_000_0C45_01D40D85.0FCDBD20 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0C46_01D40D85.0FCDBD20" ------=_NextPart_001_0C46_01D40D85.0FCDBD20 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi Timothy, Here are the notes. Plan * Case Manager(s) send an email / or call the client requesting a review and advising them they will receive an email from you or Tim (Let me know) with links to share their review. Send me the persons' contact information as the contacts are made and a positive reply from the client is received. * Once this is completed, let me know and we (I) will follow up with the review request * If they have not responded within 48-hours we send reminder #1 * If they have still not responded with 7-days from 2nd email we send a final reminder Sample Email Versions A. Review Request Emails How are we doing? We thank you for choosing Home Care Assistance Vancouver. Our clients are special to us and it is important for our team to know how we are doing. Please take a few minutes to share with us your feedback - general or specific - that will help in our quest for the highest level of care. We appreciate your help! Please leave us a review on either of the following sites. B. Personal v1 Thank you for your email and kind words about Paola. Further to your conversation with Janice, the links to providing a review on Google and/or Facebook are below. Reviews on our social sites are very important for our business and the time you take to do this for us is greatly appreciated. It will take less than 2-minutes. Thank you again & take care. C. Personal v2 I was happy to hear that your Aunt is feeling much better and appreciated the kind words you had to say about our team. As a follow up to your email yesterday with Leah, we are asking it if you can take a few moments to share your feedback on how we are doing. As you know business reviews are an important part of a person's researching journey when they are looking for a service. Your kinds words shared on one of our social sites would be very helpful to us. It only takes a few moments and the links to our sites are just below. D. Reminder eMail We recently sent you an email asking for a review of our performance. We are reaching out one more time, hoping you can take a few moments to let us know how we are doing. Please share your feedback - general or specific - that will help in our quest for the highest level of care. I was happy to hear that your Aunt is feeling much better and appreciated the kind words you had to say about our team. As a follow up to your email yesterday with Leah, we are asking it if you can take a few moments to share your feedback on how we are doing. As you know business reviews are an important part of a person's researching journey when they are looking for a service. Your kinds words shared on one of our social sites would be very helpful to us. It only