--000000000000dbdb360611f934c0 Content-Type: text/plain; charset="UTF-8" Good day everyone, AT&T has reported experiencing a large-scale nationwide outage, impacting both mobile devices and landline phones. Users from other carriers are reporting difficulties contacting customers who use AT&T services. Additionally, several local government entities report disruptions to their 911 systems. TheKey offices using AT&T may also experience impacts. The CareGiver App team confirms no increase in tickets from caregivers unable to log in at this moment. Local offices should anticipate possible increases in calls from caregivers facing login issues with the app. *Workaround:* Affected individuals should consider using alternative phone services such as Verizon or T-Mobile. Caregivers can also email their local office from phones connected to WIFI networks. *Estimated Time to Resolution:* AT&T has not provided a timeframe for resolution. *Time for Next Update:* An update will be sent upon AT&T's confirmation of issue resolution. *Additional Notes/Comments:* N/A Kind regards, *Mike Conner* IT Manager - Services and Support Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] --000000000000dbdb360611f934c0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day everyone, AT&T has reported experienci= ng a large-scale nationwide outage, impacting both mobile devices and landl= ine phones. Users from other carriers are reporting difficulties contacting= customers who use AT&T services. Additionally, several local governmen= t entities report disruptions to their 911 systems. TheKey offices u= sing AT&T may also experience impacts. The CareGiver App team co= nfirms no increase in tickets from caregivers unable to log in at this mome= nt. Local offices should anticipate possible increases in calls from caregi= vers facing login issues with the app. Workaround: Affected i= ndividuals should consider using alternative phone services such as Verizon= or T-Mobile. Caregivers can also email their local office from phones conn= ected to WIFI networks. Estimated Time to Resolution: AT&= T has not provided a timeframe for resolution. Time for Next Upda= te: An update will be sent upon AT&T's confirmation of issue re= solution. Additional Notes/Comments: N/A K= ind=C2=A0regards, Mike Conner IT Ma= nager - Services and Support = Contac= t IT Support 8am-9pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com TheKey.com --000000000000dbdb360611f934c0--