This is a multipart message in MIME format. ------=_NextPart_000_0525_01DB5550.34809BF0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0526_01DB5550.34809BF0" ------=_NextPart_001_0526_01DB5550.34809BF0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable So far, Lisa has reported payments are making it to JPMC and reconciling = to the bank. Great news for us! =20 =20 Lito- How is it going contacting clients sending a wire directly to the bank, = and getting those redirected to JPMC? =20 Elizabeth Clark=20 Director =20 =20 =20 From: Chuck Terlesky =20 Sent: Tuesday, December 17, 2024 9:18 AM To: eclark@thekey.com Cc: Kate Goodrich ; Laszlo Kovacs = ; Timothy Thomas ; Lisa Barker = ; Lito Delapena Subject: Re: eTransfer & Wire Updates Needed- CIBC & BMO =20 Hi Elizabeth, Thanks for the explanation. I=E2=80=99ve updated the contact to = paymentapplication@thekey.com and disabled auto-deposit as requested. Let me know if there=E2=80=99s anything else you need. Regards, Chuck =20 On Tue, Dec 17, 2024 at 9:24=E2=80=AFAM > wrote: Hi Chuck- =20 The payment application email will not be associated with any bank, the = whole point is to prevent deposits to CIBC by adding an email that is = not associated with the bank so we=E2=80=99re aware because it creates a = FD ticket, and we can call the client to redirect.=20 =20 We want to tell clients to send to etransfer@thekey.com = , but to Tims point we=E2=80=99re required = to replace the email address in CIBC with another, so we=E2=80=99re = using one we know is not connected to any bank.=20 =20 * Additionally, @Chuck Terlesky will = disable eTransfer auto-deposit * The goal with the above two items is to prevent any clients from = sending funds to CBIC by creating a FreshDesk ticket.=20 * Lisa Barker will own notifying Collections and Chuck of any future = attempts to send cash to the CBIC account so it can be addressed.=20 =20 =20 Kind regards- =20 Elizabeth Clark=20 Director CI & Transformation Finance Onboarding & Experience Collections Billing Help Desk =20 TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =09 =20 =20 =20 =20 From: Chuck Terlesky = >=20 Sent: Tuesday, December 17, 2024 8:21 AM To: Kate Goodrich > Cc: Elizabeth Clark >; = Laszlo Kovacs >; Timothy Thomas >; Lisa Barker >; Lito Delapena = > Subject: Re: eTransfer & Wire Updates Needed- CIBC & BMO =20 Hi Lisa, Would it be better to hold off on updating the email with CIBC to = paymentapplication@thekey.com ? = Since we only have two clients using e-transfers, waiting until the = email address is officially associated with JP Morgan could help avoid = any unnecessary confusion for them. From a client experience perspective, asking them to update their = e-transfer banking processes now to paymentapplication@thekey.com = =E2=80=94only to require another = change to etransfer@thekey.com in early = 2025=E2=80=94could feel unnecessarily disruptive. Additionally,