I’m working on it. On the phone with them now.
Dennis Fancy, BSP
General Manager
(204) 489-6000
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Mon, Dec 16, 2024 at 1:53 PM Timothy Thomas <tt@thekey.com> wrote:
> I did but the account had two factor phone authentication and Lindsey's
> phone has been cancelled. Dennis is calling QB to see what our options are.
>
> On Mon, Dec 16, 2024 at 2:44 PM John Andrew Hawkins <itsupport@thekey.com>
> wrote:
>
>> Did you receive the email?
>>
>>
>>
>> On Mon, 16 Dec at 1:11 PM , Dennis Fancy <dfancy@homecareassistance.com>
>> wrote:
>> Just sent it. Hopefully you got the reset link.
>>
>> Dennis Fancy, BSP
>> General Manager
>> (204) 489-6000
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>> On Mon, Dec 16, 2024 at 11:59 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Thanks!.
>>>
>>> Dennis please resubmit the forgot password request.
>>>
>>> On Mon, Dec 16, 2024 at 12:41 PM John Andrew Hawkins <
>>> itsupport@thekey.com> wrote:
>>>
>>>> Hi Timothy,
>>>>
>>>> I just put the forwarding in place. Let me know when you have what you
>>>> need
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> John Andrew Hawkins
>>>>
>>>>
>>>>
>>>> On Mon, 16 Dec at 12:38 PM , Timothy Thomas <tt@thekey.com> wrote:
>>>> Yes please. Let me know when it's set up. Thanks
>>>>
>>>> On Mon, Dec 16, 2024 at 12:05 PM John Andrew Hawkins <
>>>> itsupport@thekey.com> wrote:
>>>>
>>>>> Hi Timothy,
>>>>>
>>>>> Did you want me to temporarily forward emails to that email address to
>>>>> one of you?
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> John Andrew Hawkins
>>>>>
>>>>>
>>>>>
>>>>> 1021784:611100
>>
>