--000000000000746d0a06030eaf76 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I can access this, but there is no option to download and sort it out. Unless Im missing something here. On Wed, Aug 16, 2023 at 12:43=E2=80=AFPM Timothy Thomas wro= te: > You can't access the Analytics portal report? > > On Wed, Aug 16, 2023 at 2:33=E2=80=AFPM Chuck Terlesky > wrote: > >> I can't see that you can download the report, making it a bit difficult >> to sort through and take action. >> >> On Wed, Aug 16, 2023 at 12:17=E2=80=AFPM Timothy Thomas = wrote: >> >>> FYI >>> >>> ---------- Forwarded message --------- >>> From: Aileen Ruffin >>> Date: Wed, Aug 16, 2023 at 1:52=E2=80=AFPM >>> Subject: UPDATE: CG Daily Visit Surveys >>> To: >>> Cc: Shadi Gholizadeh , Tiffany Silton >> tsilton@thekey.com>, Audra Williams , Angie Markwell >>> , Melissa Reyes , >>> Chen Xie >>> >>> >>> Hi Regional Directors, >>> >>> >>> Sending a friendly reminder and update: The CG daily shift surveys >>> should be used as a tool for Regional Caregiver Ambassadors; the report= can >>> be pulled via* A**n**alytics Portal > Mobile Apps > Caregiver Shift >>> Details* (filter for your region and update date span). >>> >>> >>> Teams are doing a great job and the number of 'not good, bad' surveys >>> are very low --- about 1 in 100. We wanted to bring awareness that the >>> reporting feature changed (no longer an auto push but should be retriev= ed >>> via AP). >>> >>> >>> If you need to share the call to action process -- please share Caregiv= er >>> Daily Visit Survey Follow-Up >>> with >>> your team. >>> >>> >>> Caregivers reporting 'Not Good' or 'Bad' experience should be attended >>> to. A repeat of 'Not Good' or 'Bad' experience two or more times should= be >>> addressed following the Regional Leader steps (attached). >>> >>> >>> *Additional recommendation:* >>> >>> *If we look at the patterns of scores and comments, we can divide these >>> into three categories. Please feel free to utilize this as a guide by >>> placing caregiver names (middle column below) next to the category best= fit >>> (first column) and proceed with following the recommended strategy (thi= rd >>> column).* >>> >>> >>> *Category* Caregiver=E2=80=99s who may fit this description from your r= eport Recommended >>> Strategy >>> Caregiver-Skills Focused: Caregiver is likely a strong caregiver who >>> needs coaching or support for this particular client (e.g., caregiver n= ever >>> had our in-house dementia training; caregiver needs hoyer lift training= ) (within >>> 24 hours) Involve the Caregiver Ambassador to provide either in-person >>> support or virtual coaching. Topics may include >>> >>> Please update the care plan appropriately and do this collaboratively >>> with the caregiver. >>> Caregiver-Fit Focused: >>> The client may be a poor fit for this caregiver (e.g., client requires >>> physical assistance beyond what the caregiver can reasonably provide). >>> >>> >>> Evalua