--0000000000005817f406088ca019 Content-Type: multipart/alternative; boundary="0000000000005817f306088ca018" --0000000000005817f306088ca018 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That spreadsheet has the full postal code, but H4W3B4 is not on it. [image: image.png] Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Wed, Oct 25, 2023 at 9:03=E2=80=AFAM Timothy Thomas wrot= e: > Yes it was this spreadsheet > > > https://docs.google.com/spreadsheets/d/1t2t_70dIWQpxhJ1bQ03hG8EpR5BAbkjub= zwfFbLB-Fg/edit#gid=3D1400326815 > > On Wed, Oct 25, 2023 at 11:32=E2=80=AFAM Gabrielle Wolfe > wrote: > >> +Sarah Powers >> >> I'm not sure what you mean by spreadsheet, Tim. Was it a spreadsheet yo= u >> provided to the SF team to upload your zips in SF? I'm assuming yes, @S= arah >> Powers what would you guys have done with a >> spreadsheet that has only 3 characters for postal codes? Canada is miss= ing >> at least h4w3b4, maybe others. >> >> GW >> >> Gabrielle Wolfe >> * Please note my email has changed: * >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Oct 25, 2023 at 8:15=E2=80=AFAM Timothy Thomas w= rote: >> >>> Hi Gabrielle, >>> >>> Any update on this? I want to make sure we don't lose out on any leads. >>> >>> Thanks >>> >>> On Mon, Oct 23, 2023 at 11:39=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Gabrielle, >>>> >>>> So the postal code for this caller was not fully captured in our >>>> spreadsheet. >>>> >>>> We did capture the first three digits H4W, which I thought was all tha= t >>>> was required. If we need the full 6 digits then we will have to revisi= t the >>>> spreadsheet. Let me know. >>>> >>>> Thanks, >>>> Tim >>>> >>>> On Sun, Oct 22, 2023 at 12:17=E2=80=AFPM Gabrielle Wolfe >>>> wrote: >>>> >>>>> No problem Tim! I also sent a note to Sarah and the SF team and CCed >>>>> you. I'm concerned we're not capturing all of the postal codes in SF= for >>>>> Canada. Luckily my team escalates these to me, but even so it's not = good >>>>> that it went into the closed ticket no office dead zone. I'll wait t= o see >>>>> how Sarah and her team respond and set up a meeting with you and them= next >>>>> week if it doesn't look like we're making progress. The system shoul= dn't >>>>> block my team from getting valuable leads to your team. >>>>> >>>>> Thanks! >>>>> >>>>> GW >>>>> >>>>> Gabrielle Wolfe >>>>> * Please note my email has changed: * >>>>> gwolfe@thekey.com >>>>> +1-360-502-3020 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Sun, Oct 22, 2023 at 9:11=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> I spoke to him. We should have an assessment scheduled for tomorrow. >>>>>> Waiting for confirmation. >>>>>> >>>>>> Thanks Gabrielle. >>>>>> >>>>>> On Sun, Oct 22, 2023 at 11:43=E2=80=AFAM Gabrielle Wolfe >>>>>> wrote: >>>>>> >>>>>>> Looks like he called in a second time. >>>>>>> >>>>>>> >>>>