--000000000000a2371d05baeca5a4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim Deborah Pappas and Zachary Scott are my two contacts for our relationship with Boston Private Bank. On Tue, Feb 9, 2021 at 7:42 AM Timothy Thomas wrote: > I followed up again this morning, nothing has been received on questrades > end and they are unable to trace the funds. > > FYI Questrade would like to speak to someone from Boston private, I gave > the Deborah Papps as a contact person. > > On Mon, Feb 8, 2021 at 5:28 PM Timothy Thomas > wrote: > >> Hi Mike >> >> Nothing came in today. Were you able to get some paperwork / receipt on >> the amendment done on Friday? >> >> Tim >> >> ---------- Forwarded message --------- >> From: Questrade Support >> Date: Mon, Feb 8, 2021 at 5:15 PM >> Subject: Re: Email: New Email From Support >> To: timthom2@gmail.com >> >> >> Hi Timothy, >> >> To confirm for you still nothing received on our end. We are keeping a >> check on the account daily. We would appreciate it if you can kindly se= nd >> us a receipt for the new wire done so we can have it forwarded to our te= am. >> >> Questions? Chat online or call us >> at 1.888.783.7866. We=E2=80=99re available Monday to Friday, 7:30 am to = 8 pm ET. >> You can also email support@questrade.com. >> >> Thanks, >> >> Zeena >> Customer Services Specialist >> >> >> Did you know we'll cover your fees when you transfer an account to >> Questrade? Get up to $150 in transfer fee rebates for each account you >> transfer. Learn more >> . >> >> >> >> --------------- Original Message--------------- >> >> CAUTION: This email originated from outside of the organization. Exercis= e >> caution when clicking on links or opening attachments even if you recogn= ize >> the sender. >> >> Hi Zeena, >> >> The wire was resent on Friday. Can you please let me know if the funds >> were >> received on your end? >> >> Thanks >> >> On Tue, Feb 2, 2021 at 11:52 AM Tim Thomas wrote: >> >> > Hi Zeena, >> > >> > Please provide an explanation of how the funds are traced? >> > What does your banking team recommend I do? >> > Contact RBC? >> > Request the funds returned? >> > >> > Please give me advice... >> > >> > On Tue, Feb 2, 2021 at 11:26 AM Questrade Support > support@questrade.com> >> > wrote: >> > >> >> Hi Timothy, >> >> >> >> I apologize for the delayed response. Thank you for uploading the >> >> document. Our team was already updated about the document in the >> morning, >> >> however there is no update on the funds as of yet. Once we have an >> update >> >> we will reach out to you again. Thank you for your patience in this >> >> matter. >> >> >> >> Questions? Chat online or call u= s >> >> at 1.888.783.7866. We=E2=80=99re available Monday to Friday, 7:30 am = to 8 pm >> ET. >> >> You can also email support@questrade.com. >> >> >> >> Thanks, >> >> >> >> Zeena >> >> Customer Services Specialist >> >> >> >> >> >> Did you know we'll cover your fees when you transfer an acco