--0000000000009d409e061c800550 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there what is actually happening is the drop down menu does not have Shelli lim As an option so I have been putting Cathy Gerth as scheduled assessment but Shellie is getting the email which we don=E2=80=99t understand? Hoping you can help the last names for the clients this happened for me to would be Grieves, Steinebach and Peter Ing all Vancouver clients Thanks! Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Fri, Jul 5, 2024 at 6:14=E2=80=AFAM Renee Drobek wrote: > Hi Cheryl, > > Can you send me the link that you expected to notify these individuals? > Also, did Shellie have a Salesforce license or just this account > https://homecareassistance.lightning.force.com/lightning/r/Account/001UH0= 0000ATEl2YAH/view > ? > > > Thanks, > Renee > > > > On Thu, 4 Jul at 2:50 PM , CherylCartwright ccartwright@homecareassistance.com> wrote: > Hi again, > > Further to my email earlier today, Shellie Lim seems to have disappeared > from Salesforce and Cathy Gerth is now no longer receiving any > notifications. Is it because you are working on it? > > Please advise, > > Cheryl > > On Thu, Jul 4, 2024 at 1:50=E2=80=AFPM Salesforce Support salesforcesupport@homecareassistance.com> wrote: > >> Hi CherylCartwright, Thank you for submitting a request to the Salesforc= e >> Support team. Your request has the ticket ID 857389. Please use this tic= ket >> ID for any communication regarding this request. The Salesforce Support >> team will keep you updated on the progress to resolving your ticket. Tha= nk >> you. >> >> 857389:611100 > --0000000000009d409e061c800550 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there what is actually happening is the drop down menu= does not have Shelli lim As an option so I have bee= n putting Cathy Gerth as scheduled assessment but Shellie is getting the em= ail which we don=E2=80=99t understand? Hoping you ca= n help the last names for the clients this happened for me to would be Grie= ves, Steinebach and =C2=A0Peter Ing all Vancouver clients Thanks! Sharon=C2=A0 Sharon,= Speirs General Manager = Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca =C2=A0=C2=A0 = <img alt=3D"TheKey" src=3D"https://lh5.googleusercontent.com/S1eF__AUy803OV= xdIcTtsZ0eameDrN7q942sm3Wkhs6TwFI5xZvpBkBVC7VwO04q-s27l0pYHuvLUNcufaAGWoe6u= hphxZn6d24I