--000000000000a4b26d05fa43d324 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will be reaching out tomorrow but just wanted you to know... ---------- Forwarded message --------- From: Shawntel Sousa Date: Wed, Apr 26, 2023 at 5:36=E2=80=AFPM Subject: Billing Concerns To: Linda Smith Cc: Cheryl Cartwright Hi Linda, Thank you for taking my call today. I was speaking with Cheryl who is my direct manager and the manager of the client care manager team in Canada, she is an excellent resource, and very eager to get clients the answers they need as quickly as possible. I have included her in the email in hopes that you might be able to share your recet billing concerns with her so we can take action on this as quickly as possible. I would also like to thank you for your patience while we work diligently to correct this matter, and apologize sincerely for the inconvenience this has caused. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] --000000000000a4b26d05fa43d324 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will be reaching out tomorrow but just wanted you to kno= w... ---------- Forwarded message --------- From: Shawntel Sousa < ssousa@thekey.com > Date: W= ed, Apr 26, 2023 at 5:36=E2=80=AFPM Subject: Billing Concerns To: Lin= da Smith < lindacs@telus.net >= Cc: Cheryl Cartwright < cca= rtwright@thekey.com > Hi Linda, Thank you for taking my call today.=C2=A0 I was = speaking with Cheryl who is my direct manager=C2=A0and the manager=C2=A0of = the client care manager team in Canada, she is an excellent resource, and v= ery eager to get clients the answers they need as quickly as possible. I have included her in the email in hopes that you might be able= to share your recet billing concerns with her so we can take action on thi= s as quickly as possible. I would also like to thank you for= your patience while we work diligently to correct this matter, and apologi= ze sincerely=C2=A0for the inconvenience this has caused.=C2=A0=C2=A0 Thank you, Shawntel Sousa, LP= N Client Success Manager Direct: 403-305-6588 Calgary Office: 40= 3-301-3777 Vancouver Office: 778-279-3634 TheKey.ca <span style=3D"font-size:11pt;font-family:Arial;color:rgb(0,= 0,0);background-color:transparent;vertical-align:baseline;white-space:pre