Re: Kenna is back

Thank you for letting me know.

Let's please make sure we document the referral out, whomever it may be
sent to.

-Denny

On Mon, Oct 14, 2024 at 1:32 PM Gayle Soulides <gsoulides@thekey.com> wrote:

> Denny,
>
> I just learned we will not be able to staff this client 30hr week (6hrs
> day)/$45hr.
> Jinnifer met with the family and they wish to sign with TheKey but we are
> unable to staff in Lake Zurich.
>
> They will need to start on 10/23 due to a medical family issue.
>
> We will need to refer to another agency.
>
> Thank you for your help.
>
>
>
> On Thu, Oct 10, 2024 at 5:51 PM Gayle Soulides <gsoulides@thekey.com>
> wrote:
>
>> [image: alexis-rose-schitts-creek.gif]
>>
>> On Thu, Oct 10, 2024 at 5:46 PM Gayle Soulides <gsoulides@thekey.com>
>> wrote:
>>
>>> Assessment set for tomorrow 11am. He isn't looking anywhere else.
>>>
>>> On Thu, Oct 10, 2024 at 3:27 PM Claudia Cook <claudia.cook@thekey.com>
>>> wrote:
>>>
>>>> GAYLE - did you see this before calling them?
>>>>
>>>> Claudia Cook, MSW
>>>> Home Care Liaison
>>>> Cell/text: 224-783-0179
>>>> Office: 847-853-7777
>>>> Email: Claudia.Cook@TheKey.com
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>>
>>>> On Thu, Oct 10, 2024 at 3:23 PM Denny Roebel <denny.roebel@thekey.com>
>>>> wrote:
>>>>
>>>>> Update - Diane agreed with an Assessment and see what the office can
>>>>> do.
>>>>>
>>>>> On Thu, Oct 10, 2024 at 4:17 PM Gayle Soulides <gsoulides@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Thanks, Caludia. I'll let you know how it goes.
>>>>>>
>>>>>> On Thu, Oct 10, 2024 at 2:50 PM Claudia Cook <claudia.cook@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Unfortunately, it seems so. Do they need a recommendation for a home
>>>>>>> care company? Scott might know one up there. Please soften the blow as much
>>>>>>> as you can Gayle. Thank you for all the hard work. Major bummer.
>>>>>>>
>>>>>>> Denny?
>>>>>>>
>>>>>>> Claudia Cook, MSW
>>>>>>> Home Care Liaison
>>>>>>> Cell/text: 224-783-0179
>>>>>>> Office: 847-853-7777
>>>>>>> Email: Claudia.Cook@TheKey.com
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Oct 10, 2024 at 2:28 PM Gayle Soulides <gsoulides@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> We are passing on the Assessment, correct?
>>>>>>>> I have not yet confirmed the assessment with the son and need to
>>>>>>>> call the gentleman.
>>>>>>>>
>>>>>>>> On Thu, Oct 10, 2024 at 2:17 PM Claudia Cook <
>>>>>>>> claudia.cook@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Ok thank you.
>>>>>>>>>
>>>>>>>>> Claudia Cook, MSW
>>>>>>>>> Home Care Liaison
>>>>>>>>> Cell/text: 224-783-0179
>>>>>>>>> Office: 847-853-7777
>>>>>>>>> Email: Claudia.Cook@TheKey.com
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Oct 10, 2024 at 1:27 PM Denny Roebel <
>>>>>>>>> denny.roebel@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Connected with the team... Let’s tell the referral source that we
>>>>>>>>>> are building our caregiver roster in the area and we should be in a better
>>>>>>>>>> position Within a few weeks.  I would agree with Diane that we do not want
>>>>>>>>>> a service failure but we are going to add this area to the recruitment list.
>>>>>>>>>>
>>>>>>>>>> On Thu, Oct 10, 2024 at 12:41 PM Denny Roebel <
>>>>>>>>>> denny.roebel@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> I have asked can we recruit for this specific case.  Have not
>>>>>>>>>>> received a response yet.
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Oct 10, 2024 at 12:35 PM Gayle Soulides <
>>>>>>>>>>> gsoulides@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> I'm just frustraited because I nurtured this one since July...
>>>>>>>>>>>> bummed
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Oct 10, 2024 at 11:33 AM Gayle Soulides <
>>>>>>>>>>>> gsoulides@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Diane replied: Yes, but if we assess and then say sorry we do
>>>>>>>>>>>>> not have caregivers, what then
>>>>>>>>>>>>> We honestly would end up with a service failure because we do
>>>>>>>>>>>>> not have caregivers to go to that area at the moment
>>>>>>>>>>>>>
>>>>>>>>>>>>> You
>>>>>>>>>>>>> ,
>>>>>>>>>>>>> Now
>>>>>>>>>>>>>
>>>>>>>>>>>>> OK.. Keeping Claudia and Denny looped in because they are not
>>>>>>>>>>>>> on this Chat group.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Oct 10, 2024 at 11:32 AM Claudia Cook <
>>>>>>>>>>>>> claudia.cook@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Denny, thoughts? Diane said we can’t do this one. This is a
>>>>>>>>>>>>>> VIP. However, we don’t want to do a bad job.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Claudia Cook, MSW
>>>>>>>>>>>>>> Home Care Liaison
>>>>>>>>>>>>>> Cell/text: 224-783-0179
>>>>>>>>>>>>>> Office: 847-853-7777
>>>>>>>>>>>>>> Email: Claudia.Cook@TheKey.com
>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Oct 10, 2024 at 11:22 AM Gayle Soulides <
>>>>>>>>>>>>>> gsoulides@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I just received this response from Diane ☹️:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> We cannot staff Lake Zurich
>>>>>>>>>>>>>>> I have sent request to remove some zip codes temporarily - I
>>>>>>>>>>>>>>> will see where they are on that
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Oct 10, 2024 at 11:21 AM Gayle Soulides <
>>>>>>>>>>>>>>> gsoulides@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I just sent this through the Chicago Intake Chat. I am
>>>>>>>>>>>>>>>> afraid we will get pushback due to the Lake Zurich location but we need to
>>>>>>>>>>>>>>>> pursue it. Want you to be aware and involved.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *ASSESSMENT NEEDED IN LAKE ZURICH TOMORROW, IF POSSIBLE,
>>>>>>>>>>>>>>>> ANY TIME * This is returning *Opportunity from Claudia's
>>>>>>>>>>>>>>>> North Shore Place AND MIL of Kristen Kenna, VP at SeniorLifestyles. *I
>>>>>>>>>>>>>>>> believe this can be a long term relationship. *These are
>>>>>>>>>>>>>>>> my initial notes from July:* Name: Janet Kenna
>>>>>>>>>>>>>>>> Point of Contact: (son) Brad Kenna
>>>>>>>>>>>>>>>> POC Phone #: (202)277-2878
>>>>>>>>>>>>>>>> Referral Source: Northshore Place
>>>>>>>>>>>>>>>> Location: Chicago
>>>>>>>>>>>>>>>> What lead them to google us:
>>>>>>>>>>>>>>>> Hours: TBD
>>>>>>>>>>>>>>>> Duration: Long Term
>>>>>>>>>>>>>>>> Information for HCL :
>>>>>>>>>>>>>>>> Home Health or Hospice: Home Care
>>>>>>>>>>>>>>>> The community they live in (if any): N/A
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Quoted $42hr due to location.
>>>>>>>>>>>>>>>> Brad Kenna called from the airport, on his way to bring his
>>>>>>>>>>>>>>>> mother Janet 94 back to Lake Zurich to live in his home. Janet has been
>>>>>>>>>>>>>>>> living in independent living in San Diego. She had a bad fall last year
>>>>>>>>>>>>>>>> resulting in a back fracture. Brad feels she had a decline at that point
>>>>>>>>>>>>>>>> and probably should have moved to assisted living at that time.
>>>>>>>>>>>>>>>> Janet walks with a walker.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I really focused on our expertise in caring for clients
>>>>>>>>>>>>>>>> with cognitive impairment stressing our goal to engage and help in Janet's
>>>>>>>>>>>>>>>> transition.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Brad admits he is new to this and welcomes our guidance.
>>>>>>>>>>>>>>>> His main concern is her hygiene and personal care along with regular
>>>>>>>>>>>>>>>> engagement.
>>>>>>>>>>>>>>>> Quoted standard rate starting at @42hr and 12hrs minimum.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> There is a big golden retriever. *Janet's move took much
>>>>>>>>>>>>>>>> longer than expected. I continued to check in Brad. * *8/7
>>>>>>>>>>>>>>>> follow up notes:* Brad tells me that Janet has
>>>>>>>>>>>>>>>> transitioned beautifully to their Lake Zurich home. He couldn't have hoped
>>>>>>>>>>>>>>>> for a better result . He said at this point they do not need the additional
>>>>>>>>>>>>>>>> support that he had foreseen during the summertime. I told him I was
>>>>>>>>>>>>>>>> pleased to hear such good news and reminded him to contact me if he noticed
>>>>>>>>>>>>>>>> a need for some additional engagement and socialization or if he and his
>>>>>>>>>>>>>>>> wife are traveling... we'd be happy to help out in any way. He appreciated
>>>>>>>>>>>>>>>> the follow up . I also told him I'd be pinging him every now and then just
>>>>>>>>>>>>>>>> to see how things are going.. he thought that was fine.  Brad called me
>>>>>>>>>>>>>>>> yesterday to let me know Janet is fully settled in now an and that family
>>>>>>>>>>>>>>>> has a routine and it is time for an assessment. He requested an appointment
>>>>>>>>>>>>>>>> as soon as tomorrow, if possible.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> Gayle Soulides
>>>>>>>>>>>>>>>> Midwest Intake Manager
>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>> gsoulides@TheKey.com <Gayle.Soulides@TheKey.com>
>>>>>>>>>>>>>>>> (224) 500-1925
>>>>>>>>>>>>>>>> (847) 853-7777
>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> Gayle Soulides
>>>>>>>>>>>>>>> Midwest Intake Manager
>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>> gsoulides@TheKey.com <Gayle.Soulides@TheKey.com>
>>>>>>>>>>>>>>> (224) 500-1925
>>>>>>>>>>>>>>> (847) 853-7777
>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Gayle Soulides
>>>>>>>>>>>>> Midwest Intake Manager
>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>> gsoulides@TheKey.com <Gayle.Soulides@TheKey.com>
>>>>>>>>>>>>> (224) 500-1925
>>>>>>>>>>>>> (847) 853-7777
>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Gayle Soulides
>>>>>>>>>>>> Midwest Intake Manager
>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>> gsoulides@TheKey.com <Gayle.Soulides@TheKey.com>
>>>>>>>>>>>> (224) 500-1925
>>>>>>>>>>>> (847) 853-7777
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Gayle Soulides
>>>>>>>> Midwest Intake Manager
>>>>>>>> *Please note my email has changed:*
>>>>>>>> gsoulides@TheKey.com <Gayle.Soulides@TheKey.com>
>>>>>>>> (224) 500-1925
>>>>>>>> (847) 853-7777
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Gayle Soulides
>>>>>> Midwest Intake Manager
>>>>>> *Please note my email has changed:*
>>>>>> gsoulides@TheKey.com <Gayle.Soulides@TheKey.com>
>>>>>> (224) 500-1925
>>>>>> (847) 853-7777
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>>
>>>
>>> --
>>> Gayle Soulides
>>> Midwest Intake Manager
>>> *Please note my email has changed:*
>>> gsoulides@TheKey.com <Gayle.Soulides@TheKey.com>
>>> (224) 500-1925
>>> (847) 853-7777
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>>
>>
>> --
>> Gayle Soulides
>> Midwest Intake Manager
>> *Please note my email has changed:*
>> gsoulides@TheKey.com <Gayle.Soulides@TheKey.com>
>> (224) 500-1925
>> (847) 853-7777
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>>
>
> --
> Gayle Soulides
> Midwest Intake Manager
> *Please note my email has changed:*
> gsoulides@TheKey.com <Gayle.Soulides@TheKey.com>
> (224) 500-1925
> (847) 853-7777
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
>