--000000000000dd764f05e68b3566 Content-Type: multipart/alternative; boundary="000000000000dd764c05e68b3564" --000000000000dd764c05e68b3564 Content-Type: text/plain; charset="UTF-8" Hi Chuck and Tim, I had a very nice prescreen with this applicant Shyanne. Please see below my notes for her. Shyanne has worked at Paramed since May of 2012 to Present. She is looking to leave as her mother is the director of operations and has now become a conflict of interest at work. She acknowledged that this is a scheduling coordinator and that she would be taking a step down from her role as a Supervisor of Coordination from Paramed. She is currently at a job where there is no room for growth and has no where to move up in the organization. She looks forward to a new company and a new challenge that will be able to support her growth in her career. She is looking for a full time position, and does have the flexibility to work evenings and weekends, she also does overnight on call at paramed so is used to being on call when needed. She enjoys working in the office as she feels that it is better when you have a physical presence at work. She provided 2 examples of difficult situations 1 client facing and 1 staff facing: Client eg.1) : During covid they had a lot of upset clients who were at a loss of care hours as caregivers were not willing to work, or drive from clients home to home. She took that on herself and made sure the client's concerns were heard and acknowledged. They started to rearrange clients' care hours based on flexibility to ensure clients weren't at a loss of care hours by juggling caregivers' schedules who were willing to take on more hours. Caregiver eg. 2) They face an ongoing challenge of caregivers not wanting to drive anywhere more than 10 -15 minutes away from their home. Constantly declining shifts. She would have to remind caregivers they are compensated for their travel time and ask for time from them to build a more consistent schedule to reduce their travel time. I asked her if she could walk me through the process that she uses to deal with book offs/call offs: her response was, at the time of the sick call, accept it and remove them from shifts, immediately inform the care supervir and start looking for a staffing replacement. If a trend of sick calls is noticed, then they bring it to the attention of the Care supervisor and they would be the ones to follow up with the staff. She did acknowledge that each organization is different and may have a different way of doing things based on the organization's structure and will learn if our process is different. She has no problem answering a large number of calls coming in as she does this on a daily basis at her current job. Her wage expectation is $22.00/hr or a yearly salary of $43,000 based on the experience she would bring to our organization. I have attached a copy of her sume to this email. Hope it goes well tomorrow :) -- Kind Regards, Chandani Patel Staffing Manager Home Care As