----==_mimepart_67c0dbf96f2b6_1f33fb3e2903a647722667 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable . = = On Thu, 27 Feb at 9:30 AM , SharonSpeirs wrote: Thank you for doing all these changes and sh= aring suggestions.=C2=A0 = Tim I like the idea of two options as to be honest if we don=E2=80=99t h= ave a separate phone line we need some kind of alternative as the schedul= ers are to busy ti have ti continuously transfer.=C2=A0 = It will still happen but the options will help.=C2=A0 = Can you bring this to Audra? = Sharon=C2=A0 = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = = = On Thu, Feb 27, 2025 at 5:44=E2=80=AFAM Mark Warner wrote: = = = = = Hi Sharon,=C2=A0 = = As calls for Victoria are being handled via the Vancouver office phone n= umber, there's no way for us to "split" calls between a Vancouver Caregiv= er group and and a Victoria Caregiver without creating an all new non-sta= ndard main IVR recording.=C2=A0 The recording would be essentially the sa= me as it is today except when a caller press the Caregiver option they wo= uld be hear a second recording that might be something like "for Vancouve= r Caregiver support, press 1.=C2=A0 For Victoria caregiver support, press= 2." =C2=A0At that point, when the caller presses either option, we would= send them to the specific group.=C2=A0 A change like this requires speci= al approval from either Tiffany Silton or Audra Williams. = = In the meantime, I've gone ahead and set the group to "Simultaneous" rin= g. = = Thanks,=C2=A0 = Mark Warner = = = = = = On Wed, 26 Feb at 1:37 PM , SharonSpeirs wrote: = Hi Mark = Thank you for getting them onboarded so quickly I really appreciate it. = Thank you for bringing up that concern as yes would rather they ring simu= ltaneously but also Victoria has a whole different pool of caregivers is = there anyway they can have a different line they would be directed to use= so that those caregivers would only speak to someone from the Victoria o= ffice? = Marilyn and Joseph are also going to be taking Victoria client calls so = I think they might need to have the line directed to them as well and rea= lly Maria as well. = We have to use the same office phone number for Vancouver and Victoria i= s that correct as at this time there is no actual office in Victoria they= all work from home. = let me know = Sharon = = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = On Wed, Feb 26, 2025 at 10:25=E2=80=AFAM Mark Warner wrote: = = = = = Hi Sharon,=C2=A0 = 8x8 accounts have been created for the requested users. = = They have been configured to have access to the phone number you listed = and also be part of the Caregiver option.=C2=A0 A note on this ... I don'= t know why, but the Caregiver option for that number is set so