Lol
Noted.
Kristal Parris RN, BScN
Client Success Manager
TheKey LLC
Email: Kristal.Parris@thekey.com
Website: Thekey.com
On Fri, Oct 11, 2024, 4:54 PM Timothy Thomas <tt@thekey.com> wrote:
> Elizabeth isn’t the most customer service friendly.
>
> Happy Thanksgiving!
>
> On Fri, Oct 11, 2024 at 4:48 PM Timon Page <timon.page@thekey.com> wrote:
>
>> Ok, sounds good. Thanks Tim.
>>
>> Happy Thanksgiving!
>>
>>
>> Best regards,
>> * Timon Page *
>> General Manager, Ontario
>> *Please note my email address has changed:*
>> timon.page@thekey.com
>> Mobile: (437) 223-0841
>> TheKey.com <https://thekey.com/>
>> <https://thekey.com>
>>
>>
>> On Fri, Oct 11, 2024 at 4:46 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> We will refund the client and have the form updated. At that time they
>>> can choose to continue on credit card at the new rate to switch to an
>>> alternative method for no fee at all.
>>>
>>> I would support offering a further credit to ensure the client is
>>> satisfied.
>>>
>>> On Fri, Oct 11, 2024 at 4:21 PM Kristal Parris <
>>> kristal.parris@thekey.com> wrote:
>>>
>>>> In review of Elizabeth's replies, are we not bound by agreements?
>>>> We can not just inform our clients about the 2.7% surcharge and it not
>>>> be reflected legally on file.
>>>> Additionally, offering another payment method will certainly jeopardize
>>>> our business.
>>>>
>>>> Kristal Parris RN, BScN
>>>> Client Success Manager
>>>> Tel: 416-488-8777
>>>> Email: kristal.parris@thekey.com
>>>> Website: TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>> On Fri, Oct 11, 2024 at 3:04 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> This is a known issue. We will refund the difference.
>>>>>
>>>>> @Elizabeth Clark <eclark@thekey.com> Can we correct this client
>>>>> please.
>>>>>
>>>>> On Fri, Oct 11, 2024 at 2:18 PM Kristal Parris <
>>>>> kristal.parris@thekey.com> wrote:
>>>>>
>>>>>> Hi Timon,
>>>>>>
>>>>>> Please see the forwarded email from Lorraine Siu. She is still
>>>>>> charged 2.7% interest on her credit card when the agreement states 2%.
>>>>>> Can this be followed up with corporate?
>>>>>>
>>>>>> Kristal Parris RN, BScN
>>>>>> Client Success Manager
>>>>>> Tel: 416-488-8777
>>>>>> Email: kristal.parris@thekey.com
>>>>>> Website: TheKey.ca <https://thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>>
>>>>>> ---------- Forwarded message ---------
>>>>>> From: Lorraine Siu <lorrainesiu416@gmail.com>
>>>>>> Date: Fri, Oct 11, 2024 at 11:51 AM
>>>>>> Subject: Fwd: Receipt for Payment to TheKey
>>>>>> To: Kristal Parris <kristal.parris@thekey.com>
>>>>>>
>>>>>>
>>>>>> Hi Kristal,
>>>>>>
>>>>>> Please note that TheKey continues to charge 2.7% surcharge instead of
>>>>>> the 2% as per contract. I know you are following up on it.
>>>>>>
>>>>>> FYI, credit has not been issued to correct over-charge of surcharge
>>>>>> of the previous invoice 868880.
>>>>>>
>>>>>> Please let me know. Thank you!
>>>>>>
>>>>>> Have a good long weekend and a Happy Thanksgiving.
>>>>>>
>>>>>> Warm regards,
>>>>>>
>>>>>> Lorraine
>>>>>>
>>>>>>
>>>>>> Begin forwarded message:
>>>>>>
>>>>>> *From:* TheKey <no-reply@versapay.com>
>>>>>> *Date:* October 4, 2024 at 6:25:46 PM EDT
>>>>>> *To:* lorrainesiu416@gmail.com
>>>>>> *Subject:* *Receipt for Payment to TheKey*
>>>>>>
>>>>>>
>>>>>>
>>>>>> Lorraine Siu sent a payment of $396.63 to TheKey from Visa **4366 on
>>>>>> Fri Oct 04 06:25:40 EDT 2024 for the invoice(s) shown below.
>>>>>>
>>>>>> Thank you for your business.
>>>>>> Invoice Amount Paid Balance
>>>>>> 875025
>>>>>> <http://email.versapay.com/ls/click?upn=u001.zYiBgFg9bCfBqtV3ylE2LYYASu9aPmyVkz9TFrmWd7BLjusq-2B2RuC0Sr04A4hPoQ6gFMurOHuJ7kw8D-2F14btIkCKFwHhZV1OHCWciG1NTM5W5yRzR6YFpi0blTaU5SISnjh26RMiREYQ1DYaAl5ciIoAdl-2B4iISAdZV3hxPoZWsuCy-2FORQ1RiljKCLOVwRpu7-2FG5Hha3muwJ-2BZvYu2c1HA-3D-3DDZer_gOEJAbXLXmh1sYwA-2FyjcJIiUHrsRiHUmyK638oq4ey8gapGP3BAL47C0Wns8HmdFDojuViIbCViZhVoU9AxN5XRCRwgRvB6DkZAJdpUTKnFSxTn-2FXJ5zDlxGhFJyS3f5L7vJROt1RKvoCUIAWwNqx3aC9aTyemgW52lZXADQGLHLJ-2B4CHfH4EHTYNFZrmsOOum3ENF-2BQkX6oCjzl0zRfD9KPSkEnukPsJnVvsszHhoSIH2e01hlHNlwHfTtwTYZl7XtmPozDb3BmOYJTg2yREhUlXFWdMPSpGzbjnDsKh18svV5wdXjDtVXFuO6rbAaL> $396.63
>>>>>> $0.00
>>>>>> * Transaction Details: *
>>>>>> Payment Amount Payment Token Authorization Code
>>>>>> On Invoices $396.63 8EM8JWVI99Q9 10001642479
>>>>>> Surcharges $10.71 8EM8JWVI99Q9 10001642479
>>>>>> View Invoices
>>>>>> <http://email.versapay.com/ls/click?upn=u001.zYiBgFg9bCfBqtV3ylE2LYYASu9aPmyVkz9TFrmWd7BLjusq-2B2RuC0Sr04A4hPoQbECS3SBD9AHTffzYZl5yzA-3D-3Drt_a_gOEJAbXLXmh1sYwA-2FyjcJIiUHrsRiHUmyK638oq4ey8gapGP3BAL47C0Wns8HmdFDojuViIbCViZhVoU9AxN5XRCRwgRvB6DkZAJdpUTKnFSxTn-2FXJ5zDlxGhFJyS3f5L7vJROt1RKvoCUIAWwNqx-2BJ4ZD3VfbDQk4FgDKoBhjfpnaqual6ygzugWTrXMxO-2BsMKxLDKgdFjE-2BGbL99I3Pnz2lhMpR9BVFroPRocwYCA18Rj2qBojUeO8i-2F1kjn6zvCWMPHYrnBNijN0V0uCYt3awJxoOuCih4VBxuAfGfXK-2F6NKlqgJkkPunKR2-2BK86m>
>>>>>>
>>>>>> Questions about this message?
>>>>>>
>>>>>> Contact Us <Billing@TheKey.com> | Privacy Policy
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