--0000000000002ef72e061ef3f744 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have it for 2024, Tim. It appears we missed 8/5 for Calgary. Again, that has been corrected. On Mon, Aug 5, 2024 at 1:35=E2=80=AFPM Timothy Thomas wrote= : > Hi, > > I had built this schedule for 2023 holidays so it needs to be updated for > 2024. It has all the holidays listed per office. > > I'm off today but I can look at it this week. > > On Mon, Aug 5, 2024 at 1:50=E2=80=AFPM Mark Warner wrote: > >> It looks like Calgary Heritage Day (today) may have been missed. This >> has been corrected. I also show today is BC Day / Civic Day for Vancouv= er >> and Ontario. >> >> On Mon, Aug 5, 2024 at 12:44=E2=80=AFPM Gabrielle Wolfe >> wrote: >> >>> @TheKey IT Support please assign to Mark Warner. >>> >>> @Mark Warner apparently today is a holiday for >>> Calgary but I'm not seeing it on their 8x8 holiday routing. Also I'm n= ot >>> sure their open hours AA holiday routing is set correctly to come to th= e >>> call center. >>> >>> @Timothy Thomas could you provide a list of all >>> recognized/observed holidays for each Canada office, there seem to be a= few >>> missing. >>> >>> Thanks! >>> >>> GW >>> >>> Gabrielle Wolfe >>> >>> * Head of Contact Center* >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >> > > -- > > *Tim Thomas* > Head of Canada Division | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --0000000000002ef72e061ef3f744 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have it for 2024, Tim.=C2=A0 It appears we missed 8/5 fo= r Calgary.=C2=A0 Again, that has been corrected.=C2=A0=C2=A0 On Mon, Aug 5, = 2024 at 1:35=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Hi,=C2=A0 I had built thi= s schedule for 2023 holidays so it needs to be updated for 2024. It has all= the holidays listed=C2=A0per office. I'm off = today but I can look at it this week. On Mon, Aug 5, 2024 at 1:50=E2= =80=AFPM Mark Warner < mark.warner@thekey.com > wrote: It looks like Calgary He= ritage Day (today) may have been missed.=C2=A0 This has been corrected.=C2= =A0 I also show today is BC Day / Civic Day for Vancouver and Ontario.=C2= =A0=C2=A0 On Mon, Aug 5, 2024 at 12:44=E2=80=AFPM Gabrielle Wolfe < gwolfe@thekey.com > = wrote: @TheKey IT Support =C2=A0please assign to= Mark Warner. @Mark Warner = =C2=A0apparently today is a holiday for Calgary but I'm not seeing it o= n their 8x8 holiday routing.=C2=A0 Also I'm not sure their open hours A= A holiday routing is set correctly to come to the call center. @Timothy Thomas =C2=A0could you provide = a list of all recognized/observed holidays for each Canada office, there se= em to be a few missing. Thanks! = GW <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"font-size= :16px;font-family:roboto,Arial,Helvetica,sans-serif;border-collapse:collap