----==_mimepart_6818bda591b01_1d33f9278b8d234347791be Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Steve, Good Morning! As instructed I am escalating this ticket= to my Senior Team to check on this and fulfill your request.=C2=A0 T= hank you for having patience.=C2=A0 Warm Regards, Subham Ba= nerjee Senior Service Desk Engineer Contact IT Support 24*7 @ (888)838-= 1955=C2=A0|=C2=A0hca.freshdesk.com TheKey.com =C2=A0 We are Happy t= o Assist You! = = On Mon, 5 May at 9:21 AM , SteveSudberry wrot= e: = IT ,please=C2=A0open a ticket to have someone from Level 2 support=C2=A0= reach=C2=A0out=C2=A0the these 2 users and install jumpcloud and sentinelO= ne aas well as change the naming convention to=C2=A0be in line with ours.= = These are 2 computers p[urchased outside=C2=A0the normal IT process for = new computers=C2=A0=C2=A0 = Julie Sminchak and Shameika Cody.=C2=A0 Thanks , Terrence = = ---------- Forwarded message --------- From: Steve Sudberry Date: Mon, May 5, 2025 at 9:09=E2=80=AFAM Subject: Re: Expense= d corporate computer To: Terrence Vetter Cc:= Will Reid , Timothy Thomas , Gabriel La= = = Julie Sminchak and Shameika Cody.=C2=A0 = = = = = = Steve Sudberry = = = = General Manager/Partner = = = = = = = = = ssudberry@thekey.com = = = = = = = (513) 227-8521 = = = = = = = = = = = = TheKey.com = = = = = = = = = = = = = = = = = = On Fri, May 2, 2025 at 7:31=E2=80=AFAM Terrence Vetter wrote: = = = = = Can you please provide their names? = My team needs to install the proper security tools on their machines to = protect them and our corporate data. = In the future request all purchases of computer equipment through our IT= team at itsupport@thekey.com. = = = = = Thanks , Terrence = = = = On Fri, May 2, 2025 at 7:15=E2=80=AFAM Steve Sudberry wrote: = = = Yes.=C2=A0 Mac replacements for two of my Cleveland staff members.=C2=A0= = = = = = = Steve Sudberry = = = = General Manager/Partner = = = = = = = = = ssudberry@thekey.com = = = = = = = (513) 227-8521 = = = = = = = = = = = = TheKey.com = = = = = = = = = = = = = = = = = = On Thu, May 1, 2025 at 4:22=E2=80=AFPM Terrence Vetter wrote: = = = = = Here are the 2 expenses labelled as new computers: = = = = = Are these corporate computers? = = Thanks , Terrence = = = = On Tue, Apr 29, 2025 at 5:51=E2=80=AFPM Will Reid wro= te: = = = Adding Steve. = = Can you elaborate on when this expense took place? Right now neither of = recognize it. If your referring to my computer it was purchased 6-8 years= ago. = = Will Reid = = Partner | TheKey = Mobile: 513.707.2304 = = = = = = = = On Tue, Apr 29, 2025 at 4:24=E2=80=AFPM Terrence Vetter wrote: = = = = Hello Will, = I was notified=C2=A0by finance=C2=A0of a purchase of a corporate=C2=A0co= mputer that was expensed and did not go through IT? = Can you please let me know who is using that computer so we can have it = configured with the security=C2=A0tools necessary=C2=A0to protect and man= age that machine? = = = = = = = = = Terr