This is a multipart message in MIME format. ------=_NextPart_000_0594_01DA479F.6E0ABAA0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0595_01DA479F.6E0ABAA0" ------=_NextPart_001_0595_01DA479F.6E0ABAA0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please donât send anything to anyone individually, as we cannot = see or escalate if someone is out. Everything should be sent to = PaymentApplication@thekey.com = with the clients Name and Date of payment in the subject, so if its not = keyed on time or correctly we can coach it, if the ticket sitâs = open and isnât keyed in time, I will be notified, etc. Easier = for us to hold folks accountable this way. Tim- Can the rest of the CAD leaders do this too? From: Chuck Terlesky Sent: Monday, January 15, 2024 10:34 AM To: eclark@thekey.com Cc: Timothy Thomas Subject: Re: FW: Calgary Bank Statement December 2023 Please see the attached statements. If the late notices are sent after two days then I will send all the = etransfers confirmations over to Vashon the same day I receive them. = This should assist with the late payment notifications. Thanks, Chuck On Mon, Jan 15, 2024 at 11:21â¯AM > wrote: Hi Chuck Apologies for the delayed response. Net Terms on all invoices are 2 = days, so when we invoice a client if theyâre not paying = according to those terms they will receive a late notice. If her payment = came in on the 27th and the invoice has a due date of the 22nd, then it = is appropriate that she received a late payment notice based on how the = systems work today. Laszlo cannot access CIBC regularly and we did not = announce a process change where by CAD leaders are no longer sending = bank reports so itâs critical these are sent regularly to avoid = delays in keying âdirect to bankâ payments. That said I am now concerned with how long its been since weâve = received one and if there are others out there weâve yet to key. = Can you send me a report for the last 3 months with payments itemized in = there, so we can look? What if other payments came in on the 27th and = havenât been keyed. Elizabeth Clark Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey From: Chuck Terlesky = > Sent: Thursday, January 4, 2024 8:40 PM To: eclark@thekey.com Cc: Timothy Thomas > Subject: Re: FW: Calgary Bank Statement December 2023 This is the first time this year sending this report, as it might assist = with the reconciliation questions that came up. You would have had a Dec = 1st email. I thought I was to move to a monthly email - although, in this case, it = wouldn't have mattered as the payment just came in on the 27th, and the = monthly statement would have been sent in on Jan 5th. She is getting an = auto-generated email about late payments, which has happen