--000000000000475f8c062efb4355 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Here is the link to the second one. Chris ---------- Forwarded message --------- From: Aretha Ilion Date: Tue, Feb 25, 2025 at 6:59=E2=80=AFAM Subject: Re: Update on two tier one SOCs To: Cristal Munoz Cc: Christopher Reese This is the link to the second assessment that was scheduled for Grand Rapids. https://homecareassistance.lightning.force.com/lightning/r/006UH00000KtaFSY= AZ/view Regional Intake Manager Wisconsin, Illinois, Michigan, St Louis, Kansas City, and Columbus aretha.ilion@thekey.com Direct line - 414-208-5430 8x8 - 414-207-6848 On Tue, Feb 25, 2025 at 8:56=E2=80=AFAM Aretha Ilion wrote: > Good morning, > > I just wanted to keep you updated on two tier one assessments that I > scheduled and I believe would have started if the team would have been on > top of things. On Friday I submitted a SOC for Chicago, daily, 8am - 8pm= , > SOC this Friday. I let them know via chat that this family was visiting > with other companies and it would be best if they could get out Friday. T= he > assessment was scheduled for Monday and the POC called yesterday and > cancelled the assessment stating that she visited with another company an= d > has decided to move forward with them. > > > https://homecareassistance.lightning.force.com/lightning/r/006UH00000Kn6Q= YYAZ/view > > The second Tier one came through yesterday and I have been working with > this family since January. They were looking for 24/7 to begin ASAP. This > client is in Grand Rapids where only Virtual assessments are completed. I > sent the SOC email out and didn't get a response until three hours later.= I > checked my messages today and it states that they would not be moving > forward because they have been in touch with two other services and are > pleased with them. > > > Aretha Ilion > Feb 24, 2025, 12:37=E2=80=AFPM (20 hours ago) > to michiganintake@thekey.com > > URGENT ASSESSMENT NEEDED > > Client Name: Mary Margaret Rapp > > Chatter Notes: Mary Margaret is 104 years old and resides at Clark At > Home. Mary Margaret was previously in AL at Clark but the staff and famil= y > noticed a cognitive decline around October or November and was moved to > skilled nursing. During this time Mary Margaret has had multiple falls du= e > to her attempting to get out of her bed and her chair. Kathleen stated th= at > the family has not received an exact story as to what has occurred. Mary > Margaret also has a history of chronic UTIs which the family hopes is the > reasoning for her decline. She is actively being treated for this. Mary > Margaret was also hospitalized due to a fall and was found to have fluid = on > her lungs and is on 2L of continuous oxygen. When in the hospital she was > in the bed for one week and became very weak. The family would like to ma= ke > sure that she is not removing her tubes as she has tried to do this in th= e > past. I was told that Mary Mar